Review Time
I really fell in love with my dress the moment I saw it online and it was the stunning piece and star of the show at our Convalidation (church recognition of wedding) ceremony. It arrived quickly and fit according to the measurements online. It was unique, lightweight, comfortable, and stunning. Thank you!!
Ordering from RetroStage is so easy, and everything they make is just so beautiful and comfortable! The quality is amazing! The only issue I had, was I didn’t like the way I looked in a bathing suit I ordered. It wasn’t the company, or the material, I just had a personal view about it. When I reached out, Yomi got with me immediately and fixed the issue. So not only do you have great products, but great customer service as well! (Which is so hard to find nowadays) I would recommend this company and brand to anyone and everyone!
I bought a cute little mermaid themed bikini from here, and when it arrived the first thing I noticed was how high the quality was. I bought the wrong size and when I contacted costumer service I was met with fast replies and lots of help. I was helped my yomi (super nice). If you are searching for cute vintage items this is the shop.
I really like the swimsuits I ordered, I was pleasantly surprised. I accidentally ordered the wrong size, thinking that the company sent me the wrong size (I reviewed my order and it was my fault), and Yomi was very polite and helpful with getting the correct size!
Terrible customer service. Made it impossible to return an item, expect you to pay for return shipping and won’t refund original shipping so you would end up with nothing. Also ignore emails or answer very slowly, tone is also passive aggressive. Now stuck with an unsuitable item and no refund. Do not shop here. Following Retro Stage's feedback, I received no communication from them on the date they say the matter was resolved on May 22nd and there is no refund on my card. My last email to them was May 21st requesting an update which I did not receive. My first email to them was 28th April and I have had no communication from them since May 7th.To clarify further, when I asked for a refund, the options I was given were to either pay an additional $13 for a replacement item and keep the one that was too big, return the item but I would not be refunded for shipping and would have to pay return shipping. This ($12 in total) is nearly the same cost as the item ($18.99). Their only alternative was to accept a measly refund of $6 to forego having to pay to return the item. Hardly great choices. I chose the last one just for convenience but have not received my $6 or any communication. Companies like ASOS offer free, convenient shipping and returns without having to waste time in a prolonged and unhelpful email chain. To return an mis-sized item (advertised at US 8 but closer to US 12) to Retro Stage will cost nearly as much as the product and waste a lot of your time. This is a total scam to prevent you returning unsuitable items. Further to Retro Stage’s second response, I have received no refund from them on May 15th or any other date. Final update-I’ve now received a refund for this item (minus shipping) which I’m grateful for but it really should not have taken this much effort.
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RETRO STAGE is a vintage-inspired fashion brand that celebrates the styles of multiple decades. We create authentic and inspired designs, aiming to ship globally to bring timeless fashion to enthusiasts worldwide. Our commitment extends beyond our products, offering excellent customer service and after-sales support. Experience the charm of yesteryear with RETRO STAGE, where quality, style, and customer satisfaction are our top priorities.See more
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