royallondon.com

4.6
4.6 Based on 604 reviews

Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services....

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Average Rating

4.6

/
5

604 Reviews

5 Star
86%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
6%

Filtered Reviews

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Review Time

Andrew Waters
Agent simply ignored the query and their response is even worse

Agent (Holly) simply ignored the query. Send me a password reset link rather than actually looking into the issue (why my policy wasn't showing up in the online portal). I've been trying to get this query resolved for months. Not good enough.A little addendum based on Royal London's response below. They still don't care to properly consider with the issue! The whole issue is based on me raising a help desk ticket. What good will raising another one do? If they cared for their customers they would go and find the existing ticket and get it resolved. But they're not really interested in that at all, just in pretending to help...

1
Date of experience: Nov 06, 2025
Chantal Marcq
Straight forward information given

Straight forward information given, no nonesense, or unnecessary hoops to jump through

5
Date of experience: Nov 05, 2025
Dirk Niemann
Excellent responsiveness

Excellent responsiveness, reliable timing and open and transparent communication

5
Date of experience: Nov 05, 2025
Eric the half a bee
The process was quick and simple

5
Date of experience: Nov 05, 2025
James
Rip off

Well where to start trying to change retirement date but can not do it on line put in complaint leave it ages to reply and you cannot cash your pension in on line and the minute you mention it in email they don't reply

1
Date of experience: Nov 05, 2025
Mr S Turner
Kind, knowledgeable and helpful

Nicole was polite, kind, knowledgeable and helpful throughout. Explaining any queries I had thoroughly and simply. A very pleasant experience from start to finish, a real star, thank you.

5
Date of experience: Nov 05, 2025
jason moore
Made me feel comfortable

Guy was very polite and easy to talk to.He talked me through my questions very clearly and I fully understand everything we spoke about.

5
Date of experience: Nov 05, 2025
Jackie B
Pension Portfolio query

Nicola provided advice based on my recent transfer of the 25% tax free fund value. I wanted to know the timeframe for the remaining funds to appear in my smartphone app. Nicola checked with the the team dealing with and gave me the answer I needed, Extremely helpful and confirmed in the event I had any further questions not to hesitate to ask.

5
Date of experience: Nov 05, 2025
Jayant Budhdev
Theodora Cho

Theodora Cho was very helpful and guided me through various options. She tried and solved all my queries and I am very happy the way in which she is dealing with her clients. My best wishes for her bright future.

5
Date of experience: Nov 05, 2025
Oshea
Very helpful lovely lady informative

Very helpful lovely lady informative

5
Date of experience: Nov 05, 2025

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Business Details

  • Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.

  • language https://www.royallondon.com/

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