rubylane.com

4.5
4.5 Based on 2.3K reviews

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Average Rating

4.5

/
5

2.3K Reviews

5 Star
81%
4 Star
6%
3 Star
5%
2 Star
3%
1 Star
6%

Filtered Reviews

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Review Time

Andy
Worst website to sell jewelry

Worst website to sell jewelry. Bad customer service. Does not know how to talk to customers. Have sold in different verified websites but no help or suggestions from them on how to register properly.

1
Date of experience: Nov 11, 2024
Haweche Rifaat
Great product!

Great product!Smooth transaction!👍

5
Date of experience: Sep 25, 2024
William McKeown
The transaction was handled smoothly

The transaction was handled smoothly. Interaction with dealer was pleasant and helpful to me as a first time buyer.

5
Date of experience: Sep 24, 2024
Linna
Very professional shop

Very professional shop, EM-JEY Jewelry by Mike Boitier

5
Date of experience: Sep 24, 2024
Connie Kilene
It was quick

It was quick. I will be buying from Ruby Lane as I have in the past.

5
Date of experience: Sep 18, 2024
Catherine
Have to wonder about their tech

For the longest time I was wondering why the website was down and finally just learnt from a friend on an antiques forum that they've actually blocked Singapore for "security reasons". Considering the country is Asia's wealthiest nation (and the world's 4th) this just makes no sense at all. Blocking numerous honest collectors who have good customer relationships with the sellers just because of the actions of a few bad apples. These bad apples exist in ALL countries -- would hate to think there was any racist bias here. Seems to me it would make more sense to strengthen the website's security and infrastructure?! Though it probably reflects on its security levels right now when it can't even handle the same concerns other major sites like Ebay, Etsy and Amazon have to deal with *roll eyes*

1
Date of experience: Sep 15, 2024
Mika
Excellent Support

I contacted the shop owner about an issue with the shipment paperwork, but they ignored my email. However, when I reached out to Ruby Lane customer support, they responded sincerely and addressed the problem. While I’m disappointed with the shop's response, Ruby Lane’s handling of the situation was excellent and ultimately led to a safe shopping experience.

5
Date of experience: Sep 11, 2024
Sherry Setters
It's all good!

I have not purchased that much, but each experience is good. I really enjoy the "wish list" options and variety of items available.

5
Date of experience: Sep 10, 2024
Marion
Laureate Antiquestransaction was straightforward and…

The transaction was straightforward and uncomplicated.The dealer (Laureate Antiques) is excellent.

5
Date of experience: Sep 10, 2024
Mark S
Totally overcharged for everything

Totally overcharged for everything . Insurance that I didn’t know about , the shipping charges , then sales TAX ? Not for TEXANS ON PRECIOUS METALS ! Never again ! $8.00 purchase into like $18.00 ?

1
Date of experience: Sep 06, 2024

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