rubylane.com

4.5
4.5 Based on 2.3K reviews

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Average Rating

4.5

/
5

2.3K Reviews

5 Star
81%
4 Star
6%
3 Star
5%
2 Star
3%
1 Star
6%

Filtered Reviews

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Review Time

Dale Rucklos
Excellent service and amazing…

Excellent service and amazing selection. If I could give more than 5 stars I would.

5
Date of experience: Nov 18, 2023
Rand Roan
The Seller was very prompt in getting…

The Seller was very prompt in getting back to me on a question. Item was fairly priced. Look forward to doing business with Phil again in the future.

5
Date of experience: Nov 18, 2023
Mary Getz
The website is friendly but I have not…

The website is friendly but I have not completed my transaction, waiting for seller.

5
Date of experience: Nov 17, 2023
Marilee Hamilton
Great place to shop…

I have purchased a number of things from Ruby Lane and have always been quite satisfied with the items and the efficient customer service

5
Date of experience: Nov 17, 2023
Carolyn A.
Perfect Transaction

Everything about this transaction was perfect! I found exactly what I was searching for and it's very lovely! The color, style and weight is great, and the condition is pristine. It arrived quickly and was packaged carefully--I'm thrilled!!

5
Date of experience: Nov 17, 2023
Sasha
Scam

I purchased a necklace from one of your vendors. I received confirmation, and a mutual agreement to purchase / sell the item. I was told that I would receive shipping and payment instructions within 72 hours. Two days later I received an email from the seller stating they had sold the item elsewhere, presumably for more money. They offered to sell me something else, that I was not interested in. I looked on Ruby Lane again and the item is still listed. This is a classic bait and switch. What a scam!

1
Date of experience: Nov 16, 2023
WooWooWoo 60
First time purchase - Perfect!

This was my first time buying something on Ruby Lane. It was a very easy website to navigate - user friendly, easy to follow and understand, easy to search for the item I was seeking, and very easy checkout process. It also provided helpful information like seller ratings, customer feedback, etc. so that I could buy with confidence. The best part is, Ruby Lane just happened to have exactly what I was looking for, and, at a great price. I highly recommend Ruby Lane as a very satisfied customer!

5
Date of experience: Nov 16, 2023
Helen Trigleth
Items placed in Customer cart

When I went to pay for my items in my cart, two items where sold

3
Date of experience: Nov 16, 2023
Sara
Exemplary customer service!

The Vendor was attentive to my questions, very helpful and responded in a timely fashion. I work in the film industry as a Costume Buyer and will gladly visit her shop again!

5
Date of experience: Nov 16, 2023
Sharon Thompson
They responded to my question quickly

They responded to my question quickly. Loved the unique items on their site. Not too keen on the need for authorization links to be sent for completing purchase as the links were only good for a few minutes and I kept missing the emails and had to try again and again. A bit frustrating.

4
Date of experience: Nov 16, 2023

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