Review Time
This is a seriously expensive mascara and I was taken in by the clever marketing. Despite following all the tips carefully I have found that it does clump and that it is very difficult to remove.My first disappointment was the length of time it took to arrive. The name Rumi.uk implies a UK based company which it is not. My emails to them regarding delivery were answered promptly which is why I give them 2 stars but the product does not live up to its no clump billing.My advice is don’t waste your money.Although they answer their emails very promptly and politely as yet I have not got anywhere regarding the promised refund as of today’s date 22nd April.
I cannot express just how much I love this mascara, it’s the best ever & believe me I have literally tried every mascara out there. My mum asked me if I had false eyelashes done because they looked so long. I have really sensitive eyes and have never had any issues with this mascara. I’m now on my 4th and I have it on repeat so I never run out!
This company is either a scam or so poorly run it defies explanation. I purchased from Rumi about 4 years ago and had no complaints. Now, it's like a set-up from some foreign country and getting through to customer service is impossible. I placed an order for the lash serum which arrived in a small envelop with a return address in Rancho Cucamonga CA from someone named Jerry(001)-Yasfbara. Nothing on the package said "Rumi Cosmetiques" and there was no enclosed invoice. The serum came in a really small box which I did not open. I decided this is not what I ordered therefore I wish to return it for a refund. I called several times today - a Monday and only got a recorded message to leave a message. No, "Hello, thank you for calling Rumi Cosmetiques. Please stay on the line and a customer service agent will be with you shortly etc" NO IDENTIFICATION OF WHO IS ANSWERING THE PHONE. I went on line and discovered another address and contact ph. # for Rumi. I called that number and a voice only said, "Hello" and went immediately to voicemail. I left a message saying I thought this was no way for a legitimate business to answer a phone, left my ph# asking for a call back and that if I don't hear from anyone, I will file a complaint with the Better Business Bureau.It's clear WHOEVER sent me this product is not a business person but a scam artist and I will not get my money back. I write this to warn others to stay away from this "company". If you want lash treatments, go to a legitimate store you can walk into and be served by a legitimate customer service person.
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