rumicosmetiques.com

4
4 Based on 558 reviews

Your body changes as you age. Your beauty products should too....

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Average Rating

4

/
5

558 Reviews

5 Star
71%
4 Star
3%
3 Star
2%
2 Star
4%
1 Star
20%

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Dianne Tonizzo
Be aware Rumi do not stand behind their…

Be aware Rumi do not stand behind their products beyond 30 days. My LushLine eyeliner turned to mush and got stuck in the lid and they did not want to know about it. Don't be fooled by the little hearts and sweet talk. Read their policy. If the products were quality they would back them up beyond 30 days.

1
Date of experience: Aug 19, 2025
LINDA
I have spent years trying out different…

I have spent years trying out different brands of mascaras up and down the price charts. This is THE best, easiest to apply and looks amazing with the smallest effort. I am glad to offer a wonderful review. Keep up the great work!!!

5
Date of experience: Aug 18, 2025
Sally Easterbrook
A fab company

A fab company who have great products and value their customers. I have had some great correspondence with them. I love their mascara and have used it regularly - a must buy.

5
Date of experience: Aug 16, 2025
Karen Johnston
This is terrible mascara

This is terrible mascara. Very poor performance compared to my usual Beauty Pie tubing mascara. I contacted the company for a refund which was refused. DO NOT BOTHER BUYING THIS PRODUCT!!!

1
Date of experience: Aug 14, 2025
Clare Dorman
Not replying to emails

Lovely mascara but such poor customer service. As other people have said, emails go unanswered, no response from the contact form on the website. Why go to all that effort and let yourselves down by not answering your emails. Was hoping to get a refund but I guess the time gap has now past

1
Date of experience: Aug 14, 2025
g. michaels
DO NOT BUY

Their Lushline Eyeliner is awful. I sent them MANY requests to return it and never received a response. It was a total waste of $29!

1
Date of experience: Aug 13, 2025
Susan Gillman
Excessive loss of eyelashes due to this dreadful mascara..

I lost lashes removing this dreadful mascara. Poor quality, dry and terrible to apply, but the worst issue was losing lashes trying to remove it. I used warm water but the formula flakes all over your face, taking your precious lashes with it. Customer care is dreadful, if you value your lashes give this a miss. Susan Gillman

1
Date of experience: Aug 09, 2025
customer
This is the best I have ever ever used…

This is the best I have ever ever used and from a lady who is about to turn 73 please believe me when I say I have tried a lot of different brands. It’s so good that after using it three days I ordered two more. I don’t want to be without it. Thank you ladies for a great product.

5
Date of experience: Aug 08, 2025
Tatiana P
Ordered Hair magic more than 10 days…

Ordered Hair magic more than 10 days ago, no any news about delivery delays.

2
Date of experience: Aug 08, 2025
Jane B
Email offers not honoured on the website

I've bought products from this company before and was quite happy. A stick blusher wasn't a good colour for me but that sometimes happens when you buy online. Today I received a marketing email offering me a welcome back discount for shopping with them again. So I went to their website and tried to order a couple of products but the discount code didn't work. So I contacted the company and was pleased to get a fast response from Emily (hence 2 stars). However, the response was simply bizarre. I was told that the code I had been given that morning via the email was not recognised as valid. Now I should add here that getting to the bottom of this required several email exchanges, I sent them a copy of the marketing email together with details of what I had tried to order and no, I hadn't tried to input more than one discount code. Apparently they didn't recognise my email address as a customer even though they send me a lot of marketing emails. I found my order confirmation from the former order and sent it to Emily. I got a polite response but it was very clear that the "Computer says No" is the answer to honouring the offer! It seems to me that if the marketing dept wants to draw customers back with a promo they should tell the folks that operate the website. Oh and I just received another email asking me to complete a survey on the help given. I feel I wasted a lot of time and effort so be warned!

2
Date of experience: Aug 07, 2025

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