Review Time
Be aware Rumi do not stand behind their products beyond 30 days. My LushLine eyeliner turned to mush and got stuck in the lid and they did not want to know about it. Don't be fooled by the little hearts and sweet talk. Read their policy. If the products were quality they would back them up beyond 30 days.
I have spent years trying out different brands of mascaras up and down the price charts. This is THE best, easiest to apply and looks amazing with the smallest effort. I am glad to offer a wonderful review. Keep up the great work!!!
Lovely mascara but such poor customer service. As other people have said, emails go unanswered, no response from the contact form on the website. Why go to all that effort and let yourselves down by not answering your emails. Was hoping to get a refund but I guess the time gap has now past
I lost lashes removing this dreadful mascara. Poor quality, dry and terrible to apply, but the worst issue was losing lashes trying to remove it. I used warm water but the formula flakes all over your face, taking your precious lashes with it. Customer care is dreadful, if you value your lashes give this a miss. Susan Gillman
This is the best I have ever ever used and from a lady who is about to turn 73 please believe me when I say I have tried a lot of different brands. It’s so good that after using it three days I ordered two more. I don’t want to be without it. Thank you ladies for a great product.
I've bought products from this company before and was quite happy. A stick blusher wasn't a good colour for me but that sometimes happens when you buy online. Today I received a marketing email offering me a welcome back discount for shopping with them again. So I went to their website and tried to order a couple of products but the discount code didn't work. So I contacted the company and was pleased to get a fast response from Emily (hence 2 stars). However, the response was simply bizarre. I was told that the code I had been given that morning via the email was not recognised as valid. Now I should add here that getting to the bottom of this required several email exchanges, I sent them a copy of the marketing email together with details of what I had tried to order and no, I hadn't tried to input more than one discount code. Apparently they didn't recognise my email address as a customer even though they send me a lot of marketing emails. I found my order confirmation from the former order and sent it to Emily. I got a polite response but it was very clear that the "Computer says No" is the answer to honouring the offer! It seems to me that if the marketing dept wants to draw customers back with a promo they should tell the folks that operate the website. Oh and I just received another email asking me to complete a survey on the help given. I feel I wasted a lot of time and effort so be warned!
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