rxo.com

Delivery of cabinets

The gentleman who delivered our cabinets was friendly, efficient, and informative. He called me when he was about 40 minutes away and arrived on time. He handled everything with care.

Date of experience: Sep 15, 2025

RXO is horrible

Telly TV TricksI have a TV in limbo with this company. I received an email to schedule delivery, which prompted me to call them. I was told they have no availability dates on their schedule. That’s ridiculous! I receive multiple emails AND texts DAILY to schedule my delivery, only to receive the same response of no dates available.Again, today I got the email to schedule a delivery. I call the 1-800 number, only for the call to just hang up on me, before an actual rep answered. I’m not understanding why accept deliveries from companies that you don’t have the capability to deliver. This is beyond irritating. So, am I supposed to wait forever? Your company doesn’t make it any better by constantly sending me emails and texts everyday. PLEASE HAVE A SUPERVISOR HELP ME. I’m available all day, everyday. Any time is fine.UPDATE: They’ve scheduled my delivery for 9/18, so we’ll see if it comes.

Date of experience: Sep 14, 2025

Friendly and professional.

Date of experience: Sep 13, 2025

Delivery of cabinets

They were nice and professional in asking me where to place the cabinet boxes so as not to be in the way of anything.

Date of experience: Sep 12, 2025

Cabinet delivery

Delivery personnel were courteous and professional. They took care offloading and placing items where they needed to be.

Date of experience: Sep 12, 2025

Horrible customer service

Horrible customer service. I called Sept 11th because my installation was supposed to be the same day as delivery. The item got delivered but was not installed. I called the same day to ask what happened and got no answers. I called Friday morning the 12th and still no answers. I was told “someone will call me”. I decided to call back Friday night and cancel the installation for a refund. Monday night I received an automated call saying they were coming Tuesday. I never confirmed this and it was supsped to be confirmed as canceled. I called back again on Monday to make sure this was canceled. They assured me it would be. Four days later still no conformation email. Friday the 19th I called both Samsung and RXO to make sure this was canoeled. I was assured it would be. Called Samsung again who put the blame on RXO saying they have still not canceled and are waiting to reschedule. I do not want this service and it is not Wednesday Sept 25th and I have talked to samaung and RXO. I should not have to call 6x to speak to representatives to cancel my order. Updated. The issue was finally resolved after asking to speak with a supervisor and calling an additional time. It should never have taken me this many times and over 2 weeks to get this resolved.

Date of experience: Sep 11, 2025

Pleased with delivery

Our driveway is very difficult to maneuver a large truck. They managed very well. Also, managed many steps to get the heavy cabinets inside. A job well done.

Date of experience: Sep 11, 2025

Cabinet delivery

The delivery team was timely, courteous and very professional. Couldn't ask for anything else.

Date of experience: Sep 11, 2025

The delivery wast on point with our expectations

The delivery was made right on point with the front end of the 4 hour window given. They gave us a call 30 minutes out before arriving. The men were quick, efficient and didn't even have to be asked to be careful with the walls or hanging pendant. They came in first and assessed the space and rest of the area and briefly came up with a strategy. Our kitchen is in the second floor. Would recommend and use again.

Date of experience: Sep 11, 2025

Delivery done right!

The team was very helpful and prompt. They all had great attitudes and were very careful with my delivery. They even took away some rubbish that needed to be removed due to a box not fitting through the doorway. Well done.

Date of experience: Sep 10, 2025