Review Time
The delivery people said they would only bring over 1 threshold. I very specifically asked the scheduler and was told they could bring into the house to an empty room 10 feet from threshold as I could very well be by myself and I would not be able to carry them. The delivery people obliged but indicated that it would adversely affect their efficiency rate and possibly affect future delivery assignments.
my experience has been they are incompetent and could care less about the customer. After sitting at home much If the day waiting for a delivery, I receive a call from the driver asking me to pin my address in a text to them so they could find my home. The driver stated he had three deliveries in front of mine, but he would be at my home soon. I pinned my address for the driver, per his request in a text message. The driver did not respond and went silent for the rest of day. Best Buy called and said there was a problem with the delivery, but they were working on it. They found the driver was 35 miles northeast of my location—-he had made deliveries near me, but did not come to my home. A call was made from the delivery company and I was told my item had been placed on the wrong truck and the driver was at the limits of his territory. I guess eight miles was too much of a trek. After another follow up, I was told that Best Buy had pinned the wrong location. This was odd since I had an item delivered the week prior from this company And the info was correct in the Best Buy system. The current shipping address was the same as the one on the previous Saturday, The RXO rep said it was pinned incorrectly and offered to send me the map he was looking at. No need because the delivery app showed the route and where the driver was located—-for a time. It apparently was shut off at some point. After a number of phone calls, the RXO rep told me the driver refused to deliver the item and the driver‘s supervisor also refused to deliver the shipment , in other words agreed with the driver. I offered to meet the truck and pick up the item. I was told RXO cannot do that for whatever reason. I was then told I would have to wait another week for delivery and they only would deliver on Saturday. My next few ‘Saturdays are full and I do not have time to sit around and wait for a shipment that may, or may not show up. So the long of it—this company could care less about the customer. Their communication is poor and their dedication to getting the job done and correcting their mistakes is, in this case none existent.
THIS COMPANY IS HORRIBLE!!!!!! I REPEAT THEY ARE HORRIBLE!!! We ordered a washer and dryer from LG on 08/16 and was supposed to be delivered 08/20. NOTHING!!! We constantly reached out for an update and FINALLY got the washer on 08/28. Where's my dryer? The drivers were clueless and had NO IDEA. Finally after repeated calls, we were texted a delivery window of 3-7pm on 09/06. NOTHING!!! We called after 8pm to get an update on our delivery and the customer service rep called the driver. Then 30min later we get a text saying the item was supposed to be delivered but has been confirmed to have damage, will be marked defective, and would send a brand new unit this week. Today we go to check the status of the order since we haven't heard anything. The order is now marked Exception - Customer refused order due to damage. So of course I call to find out what the heck is going on because NO ONE SPOKE TO US!!! Furthermore, if there was actual damage, there has been no order to get a replacement as the status of the order is on hold. I CAN'T MAKE THIS UP. I've read other reviews and agree that this has to be the absolute worst delivery company currently in business. No wonder they're not accredited by the BBB. If you're ordering any appliances to be delivered (or furniture), check to see if RXO is delivering. If so, CANCEL that order and go somewhere else.P.S. I appreciate the Response from RXO. However, I reject that the issue has been addressed. I got my delivery, but I've read repeated reviews of similar experiences to mine. Unless internal MEANINGFUL changes are made for ALL customers, this has NOT been addressed.
they installed my washer and the guys did not tighten it and did not connect the hot/cold water correctly. i asked them before they left if it was good to use and they said yes. i used it at night and it leaked all over my floors. called them and they said they would compensate for the damages on my NEW home. now they are denying they made any mistakes. it’s been an ongoing battle for almost a year and the communication is absolutely basically nonexistent.
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