Review Time
It is so reassuring that when you invest in a quality system you will be supported by a customer service that really works - whether it is simply helpful advice, or replacement parts they respond and deal with things quickly with no fuss. So a big thank you to Russell as I now have my lovely system running beautifully again.
We've had a Sagittarius tap in our bathroom for several years. A few weeks ago I noticed a small hole in the spout. I had assumed that our seven-year-old broke it (he has a reputation). I emailed Sagittarius Taps asking if I can buy just the spout so that I don't have to replace the whole thing. Got a prompt reply from David, who assured me that my son was innocent. He also sent out a replacement spout by overnight courier free of charge.Fantastic service from a trustworthy company. Next time we buy a tap, it'll be another Sagittarius.
The cartridge valve in our kitchen tap wore out and was dripping (well over two years, and we live in a high pressure, hard water area). I was struggling to get hold of the size to get a replacement, and reached out to their technical email address. Straight away Russell offered to replace it under warranty if I could provide an receipt, which I could. Great service. It arrived a few days later.I do think the industry could do more to standardised these cartridge valves though. Went to a pumbing parts store and they couldn't help at all, even knowing the tap make and model they had no way to look up the spec, or part number, or size, basically laughed at me for trying.
Russell arranged to repair a shower bar purchased from Tap n Shower which had been damaged in transit. Tap n Shower lived up to their name by refusing to deal with the issue - as it was outside of the 30 day time limit. It was missed due to health reasons. Sagittarius, on the other hand, volunteered to fix the broken unit; which they did swiftly. Excellent customer service. That other shower could learn from them.
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We pride ourselves on being a small family run taps and showers company? Allowing our customer to make bespoke decisions and personalise there bathroom and kitchen brasswear . With over 30 years of experience, we’ve been producing products that fit perfectly into our customers’ needs and lifestyles. We believe that what separates us from other suppliers is the versatility amazing range of taps, showers, each of our carefully designed tap ranges are complete with matching showers, and accessories. Being a small company allows us to offer a friendlier more customer made service, our dedicated technical support team, are always working hard to make life easier for customers. Our UK design and technical team, are passionate and knowledgeable about all our products. Whether you are designing your person home bathroom haven, or looking to source a large building project, don't overlook us. See more
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