samaritans.org

1.8
1.8 Based on 241 reviews

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Average Rating

1.8

/
5

241 Reviews

5 Star
16%
4 Star
3%
3 Star
2%
2 Star
7%
1 Star
72%

Filtered Reviews

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Tyra
I felt so unwelcomed when I called that…

I felt so unwelcomed when I called that I hung up after I told them my problem.

1
Date of experience: Sep 01, 2023
Hard_ScR3M89
I called for help and got little more than 'yes'

I called when I was interrupted before I had a chance to swallow a handful of pills. I decided to call the Samaritans and, after waiting for about 5 minutes, finally had a chance to talk to someone. A soft voice said 'hello how can i help'. When I explained what happened, there was silence. I said 'hello?' and they said 'yes'. I said 'I just don't know what to do'. They said nothing. I said 'hello?' And then said 'yes'. That was it. I called a good friend that talked me down.Useless and completely disengaged.

1
Date of experience: Aug 19, 2023
Arliss Walker
As a combat veteran I was at a low and…

As a combat veteran I was at a low and I made a mistake of trying to ring these so called samaritans and no one answered they are left wing socialists who when a real male leader arrives will sort these left wing traitors people these samariaS don't care they are to busy helping illegal immigrants get help to take over our country🖕🇬🇧🇬🇧🇬🇧🇬🇧🇬🇧🇬🇧

1
Date of experience: Aug 18, 2023
Norm
Tried to talk about my eating disorder…

Tried to talk about my eating disorder and was told well what are you doing about it. I said I was worried my boyfriend might be suffering from the same thing and was showing early signs and was told to call the nhs. Not well handled.

1
Date of experience: Aug 14, 2023
polo578
I Was Turned Away

I called Samaritans, feeling quite lonely and thought I'd have a chat, unwind and get some stuff off my chest while I knitted. I said to the guy "Hiya, I'd just like to get some stuff off my chest while I knit, I promise I won't be much of a bother!" Then I was met with "You don't call Samaritans while knitting, goodbye." Then he hung up.The next guy was obviously better, although it sounded similar to the first so I didn't bring up the knitting thing. Got the stuff off my chest, was feeling better and then talked about my aspirations to work in a plant shop and be a little assistant because I found it calming. I was then at that point called "so naive to think that others will be calm in the shop" and "a hippie", then at one point I mentioned the prices of the plants and he mentioned that I "think the people with all the lovely money are going to be the nicest" then called me "classist". He was talking down to me and called me condescending. I live in a very poor city, people typically cannot afford the prices of the plant shop I'd like to work at which makes the shop very quiet and calm which is why I want to work there. Not because I'm condescending and classist and naive. I felt quite hurt after the call.

1
Date of experience: Aug 11, 2023
Malachi
Do you like to hear people chew?

I called on Saturday night, distraught, trying to find a reason to not carry out my plan, I had drank a hideous amount of alcohol, I had said goodbye to my family and friends. A very young girl answered the phone, I started explaining my situation, she stopped me and said "oh you're drunk... carry on" so I tried to carry on while she chewed down the phone saying "uh huh" every now and again. I then said she sounded bored and she replied "yeah" I'd assume if you volunteer to help people that you want to help people, this is not the case.

1
Date of experience: Aug 05, 2023
Paul Scott
Surprising and decidedly disturbing recruitment process

When you are feeling at your lowest or most vulnerable and you see a sign saying to give the samaritans a call... for a convicted paedophile, currently serving time inside, answers the phone. This doesn't really sit right with me. A person proven to have the worst morale compass and decision making skills - in my opinion, shouldn't be giving advice to the general public. Sort it out Samaritans!

1
Date of experience: Jul 27, 2023
Jane P.
Run by volunteersyou waster muppets

Run by volunteers! If your able to leave a response, you do not deserve them!

5
Date of experience: Jul 26, 2023
Melvin Foster
a suicide shouting out for help denied…

a suicide shouting out for help denied support. over the course of today they emailed every excuse possible to NOT attend the person in distress.

1
Date of experience: Jul 19, 2023
Dorothy Butler
APPALLING

APPALLING. Took me a while to get through and when I did I tried to explain my situation to someone who clearly had hearing problems. I know it wasn’t the phone line as I could hear her very clearly. I was very distressed already and ended up virtually shouting to try and get her to hear me. Ended up hanging up. Thought it was a one-off bad experience so tried calling back. The next person was useless as well and I hung up again. There are no mental health crisis services available now. What the hell are people supposed to do? Shocking that people even suggest The Samaritans as an option. 😕

1
Date of experience: Jul 17, 2023

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