Review Time
My girlfriend and I called during a moment of severe stress and anger to try to get comfort and reassurance about our situation. The recipient ended up defending the people who were provoking and distressing us and basically told us we're stuck in our situation for good. Then, while my girlfriend was trying to talk about a sensitive topic to open up more, the samaritan we were talking to just hung up. Don't waste your breath on these scumbags and find a solution or some comfort by yourself, because we didn't feel helped at all throughout what was almost an hour-long call. Even getting no comfort is better than ringing these heartless morons.
Feel bad for writing this as maybe the person was having a bad day but I rang Samaritans because I had nobody to talk to and was truly desperate. The person who answered said nothing. Didn’t say hello, didn’t introduce herself - nothing. I didn’t know what to say and I was crying a lot so couldn’t really speak much. I was on the phone less than 2 minutes because this women didn’t say anything for 30 seconds , just completely silent so I hung up. What are people supposed to do in this country when they have nobody to turn to and the mental health service waiting lists are years long? People who need help are left to fend for themselves and it’s heartbreaking to see so many other people like me doing all the right things by reaching out for any help available and they getting nothing and often are made to feel even worse when you didn’t think it was even possible to feel worse.
Would give zero stars if it was possible. If you ring of private number they can still see your number but they’ll tell you that they can’t see your number and I know because when I went to ring today I received a message saying that my call couldn’t be connected because I ( and technically others who also use my phone when needed) has rang the Samaritans 100 times in the last month????? Well, first how would they know bc I and whoever uses my phone as it’s used as the house phone always ring of private and why restrict the amount of times so long as someone isn’t being abusive and they say ‘you can always call us we are here 24hrs a day’ in truth nope you can’t always call them bc they add 30 day bans when you and whoever else needs to use your phone to talk to them and that 100 times wasn’t 100 times bc I’ve checked the call history as it won’t show up on the monthly bill and it has not even been 40 times let alone 100 so I’d like to know where they got that figure from especially if it’s always if private? But I have heard from others that they can see if you ring of private so this just confirms that they can see it to apply a ban directly to your number.
There is no doubt that the volunteers at Samaritans have saved me. I am so grateful for all they do. I spoke to someone called Alex last night and he provided everything that I needed. It was okay for me to just cry and take my time. It was the first time, possibly ever, that I have felt listened to and genuinely understood. More often than not, when I have spoken to mental health professionals, it’s clear that the advice they are giving is only being said because ‘it’s protocol’. However with Samaritans, especially Alex, I believed everything that was being said, no script, no guidelines, just honesty. I needed hope and a reason to get through the night and try again, and that’s exactly what I got. Thank you
Very rude and non professional its asif you are a burden to these people. I felt worse after talking to them. rang Few months back and been tempted to ring again as feeling bad but no way. Sad truth is there is no help for people like us we just have to rot away feeling helpless.
I feel compelled to update my last review ....I called the samaritans a week ago....only to discover a message saying i was banned from calling them for 3 months ...................in the past i have been utterly poliet when speaking to them.. im very respectful at all times What the Hell is going on ...3 month ban for no reason I am convienced their phone lines are ...Hacked no way would they ban a nice person for 3 months Something very strange is happening .......They need to immediately have their computers and phone lines checked ........Check fofr hacks to your computer systems A head office samaritan called me I was utterly astomished She said they are banning over a half of callers for 3 months or longer She said there was nothing she could do as it cannot be changed ...DO NOT CALL THE SAMARITANS or you will end up dead ..........please close this organization or there will be mass suiciides
I called to say I missed my brother who I haven’t seen for 3.5 years. Got Quite an irresponsible person on the phone. She asked me several times if I had ever thought of self harm Or suicide. Over missing my brother ? What kind of person asks that repeatedly in the hope I’d say yes. Very flat monotone voice. Instead of behaving like a decent friend would she tried to put words in my mouth about a very normal human feeling called missing someone dear to you and experiencing sadness over a dear loved one. I felt so angry and upset with this woman repeatedly asking if I felt like harming myself. Won’t be phoning again. Dreadful understanding of people in normal distress over missing a loved one and normal feelings.
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