samaritans.org

1.8
1.8 Based on 241 reviews

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1.8

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5

241 Reviews

5 Star
16%
4 Star
3%
3 Star
2%
2 Star
7%
1 Star
72%

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Chaz A.
Not fit for purpose

Samaritans certainly in the rep of Ireland is not fit for purpose at least regarding their helpline. As Ive left it a while, as ive also been left too fragile from other failings throughout the broken IRISH mental health system I will only say this: Ive literally been on the line before to a woman who was obviously a 'please God' holy Joe who listened but decided not to hear of my problems and following my explanation of events she almost immediately encouraged me to get off the line and get off to bed while seeming to challenge me when I mentioned whether any basic feedback was due to it? avoid them especially if you're in crisis. Are they for real - I was calling WHILE IN CRISIS. They have a nerve asking for donations if some on their lines are so trained

1
Date of experience: Feb 05, 2023
Duncan
I just spoke to a chap named Chris

I just spoke to a chap named Chris. He was incredible! I went from feeling hopeless to feeling like I was bossing my life! I have had a particularly hard life. I am at the moment losing my Mum. It is a shock, as at Christmas she was full of life! You have no idea what a difference speaking to The Samaritans has made. I know that not everyone you speak is like this. But Chris has made such a difference to my outlook you wouldn't believe. Thank you so much Chris! ❤️

5
Date of experience: Feb 04, 2023
Doreen Morgan
I’ve just tried to talk to one of your…

I’ve just tried to talk to one of your volunteers online and when I told them my issue it was like they had no interest and cut me off after 4 minutes. That appalling! Very rude and not very nice at all. We shouldn’t have to be at the point where we’re thinking about suicide to get any help of you. The first one I chatted to was very helpful and was on there for over a hour so why does this one cut me off after 4 minutes? Not very happy and I won’t be using your service again.. I’m not gonna start self harming or think about suicide just so this volunteer can be bothered to help me.

2
Date of experience: Jan 30, 2023
Flint Fisher
Good, but more often not .

When I've called the right people at at Samaritans I've had some great conversations that have been enriching and make me feel loads less isolated , however they are in the minority , it would be a great service if it had some degree of continuity but it's very hit and miss and , and others use I'd call deflective stance they try to get you owning other peoples behaviour , which is exactly why people end up depressed and suicidal in the first place . I'm sorry but society produces all the good and also the bad things I understand it's an inconvenient truth but it's not our fault nobody asks to be treated badly , and society in general doesn't seem to have issues with treating bad people with respect even idolising them in many cases and seeing them as role models .so unfortunately the Samaritans reflects my experience in the wider world , I think from now on I won't call anymore as I don't feel like the samritans in general like me much and I think they store data on numbers and red flag people but I could be wrong on that . Its a shame but I guess it's to be expected .

2
Date of experience: Jan 24, 2023
AivoxX44
I have phoned a few times and a couple…

I have phoned a few times and a couple who I have spoken to have been very friendly but quite of a few times no one has listened or cared. But if you contact manger they have been caring but I just spoken to someone who doesn’t care and doesn’t help just been told that they only listen. Now wonder people end their life.

2
Date of experience: Jan 22, 2023
Ian Brown
I ending up feeling worse.

I finally plucked up the courage to ring up because I was feeling so low and worthless due to an emotionally and sometimes physically abusive relationship. That night my partner had just hit me and was grinding me down with his usual nasty words. The last few months had really got on top of me and I was at rock bottom.I was too ashamed and embarrassed to reach out to friends or relatives. I just wanted someone to listen but I felt judged and got the usual response that if he was making me this unhappy then have nothing to do with him and how could I move forward. Surely these people have some basic training when it comes to domestic abuse. I ended up feeling like I was taking up his time and wasn’t worthy of help and I felt worse than before I’d phoned. I would never bother again.

1
Date of experience: Jan 22, 2023
alexcook24
If you want to feel like a statistic…

If you want to feel like a statistic and read to from a script, then phone them.An ill thought out "quick fix" to massive problem. I don't think they have any compassion or empathy left to give and this extends elsewhere too.No suicide hotline is worth the time.

1
Date of experience: Jan 18, 2023
Margaret P.
Don't call here if you are on the verge of suicide…

Don't call here if you are on the verge of suicide. They will cut the conversation short with absolutely no empathy or value for your life.

1
Date of experience: Jan 17, 2023
Joel Wilson
Just for the numbers

If you have a chronic , condition like ADHD or BI Polar(or feel you do ) my advice , offered in the benefit of jaring hindsight would be to refrain from phoning these leeches. There are lot more of these services around nowdays. Telephone nuners that yield a scripted service staffed in the main by some of the most unempthetic people and dispowering people it's possible to find. Many are as thick as dirty diswater , most crisis lines now operate in a scripted and disepowering manner , all they want to know is whether you are in imediate danger and if you give them the answer they want . In the man They seem to have no interest in exploring the root cause of a callers issues . One thing I noticed is while they get you to talk to yourself there is interference on the line. What that is is their system attempting to extrapulate your caller data or one of their head nerks listening in. If you have any deep concenrs about politics or real dark thoughts my advice would be to box clever with these leeches as they are very sneaky about the way they operate. Basically I've learnt that the majority make files about calls , and just run through a narrow scrip the majority of the call they get you to talk to yourself and jab in with subtle disempowering responses. These phone lines exist for the CEO's wage packet and for the jobs worths of the world to get a unearned ego boost. Social media and it's censoring culture has made it easier for these gerbel cage wielders to feel even more important and entitled then what they have any moral right to. The NHS is not much better basically it's a scripts and expediency without any real individual focuss and expoloration to the root of the cause.

1
Date of experience: Jan 15, 2023
Lilibeth
"SAMARITANS - a misnomer"

As I recall, the story of "The Good Samaritan" is about a decent, empathetic individual who encounters a fellow human being in severe distress + need. Witnesses turn a blind eye, whereas said Samaritan provides appropriate + practical help.Today, as a last resort, I reached out to this organisation, in utter despair - after years of actively seeking help for numerous wide-ranging + soul-destroying problems (to no avail!).Actually, I spoke into a 'gaping (samaritan) void'!!! There was barely a minimum of interaction. The voice I heard very occasionally sounded downright disinterested + bored. After baring my soul (basically talking to myself) for 55 minutes, I felt so foolish about my monologue that I needed to end the misery I was inflicting on whoever was semi-listening (but not responding!).I'm exhausted + seriously humiliated by this encounter with "the non-existent kind". Suffice to say I now feel even worse + more hopeless.A MERE HINT of engagement, kindness and/or practical advice would have helped! Alas, SHAME is what I'm left with!

1
Date of experience: Jan 13, 2023

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