Review Time
I am writing to express my dissatisfaction with this company. I got their waterproof Gressenhall beanie. Their "trademarked waterproof technology" is, in practice, a non-breathable plastic insert (you can see a picture of it on my G maps review). Yes, you read that right, they literally just add a piece of plastic between the tissue and call this "waterproof technology". This design flaw leads to trapped moisture in your scalp and the associated risks.Furthermore, I found the "return" process highly questionable. Being asked to destroy the item to avoid shipping costs suggests the product has a negligible manufacturing value (whilst they resell it very expensively).This is a low-quality product. Save your money.EDIT response to their message: as you invited me to destroy the item, you can clearly see that the "membrane" is indeed just a mere plastic film. You can see it clearly on my G maps review.
I reached out to Sealskinz when my gift was not delivered. It was just before Christmas and I was not expecting a response until after the holiday. But they reached out to me immediately, checked on the delivery, provided photos, and realized the item was delivered by the local carrier to the incorrect address. Although my gift was not delivered, I appreciated the excellent customer service during a holiday and received a prompt refund.
There was a problem with my address-we have to have a PO Box. The delivery could not be made here so was returned. I provided a different address and the items were delivered before Christmas. The company was very responsive to emails which was appreciated.
I had an issue with my order which had gone out of stock between order and delivery and was due to be a Christmas present. I emailed the helpdesk and received great communication back from Sophie who was able to respond with my options and resend a substitute item for me all within the same day. Exemplary service during what I’m sure is a busy period so thank you very much!
My package was delivered to wrong address. No fault of SealSkinz. I got in contact and they immediately started digging into the matter, found out that the package had gone back to their warehouse and have sent it back out to me. They kept me in the loop the entire time and have nothing but fantastic. I haven't even tried their products yet but going off their customer service alone, I am a customer for life.
Sealskinz makes a great product that is protective in bad weather including heavy rain, high winds, and blowing snow. Customer Care is excellent. It is polite, responsive, and solution oriented. There was an error in shipping and with one phone call the matter was dealt with immediately. I received expedited shipping and the shipping fees were refunded. It was a very satisfactory outcome.
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Incredible waterproof accessories.
Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors.
Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything.
And the best part? They work really, really well.
We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable.
Any weather, any activity
Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended).
To say they’re up for any weather challenge is kind of an understatement.See more
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