Review Time
My product was faulty and almost burst my eardrums with static through both ear pieces on the momentum 4 copper headphones, after only one month.I tried for another month constantly trying to rest them with the problem intermittently happening, when it happened, it took almost a day to get them to work normally again.after 2 months I've returned them, apparently without receipt. should this really matter when they were sent back in the box which has a serial number on it. I received an email and my reply was to ask them to destroy the headphones and show me proof. I will accept the loss but I warn customers to go Sony or another brand as Sennheiser appear to be stalling for nothing but bureaucracy. DO NOT BUY
I bought Sennheiser haedphones (HD 300 protect) for more than £200 a couple of years ago and the pads are gone. What's more, there no pad replacements for this model. How can you possibly produce high quality headphones without selling the pad replacements??!!The only consolation is that apparently Sennheiser normally sells pads replacements for other models.I recommend you to check this before buying Sennheiser haedphones.Needless to say, I will never buy Sennheiser products again.I hope it helps!
I sent my headphones to Germany for repair in September. It is now January and I still have not received them back. They have sent the headphones without my flat number on them three times leading to non-delivery. They then sit in a UPS warehouse for weeks as Sennheiser wash their hands of it, and are returned to germany. There is no customer service and it is utterly laughable that they have made this mistake continually. it is almost impossible to contact them. I consider this theft and negligence.
Bought a pair of Tw3 from Amazon 5 months ago. Right Earbud no longer works. Contacted Amazon and they sent them to Sennheiser for repair. Been 2 weeks now, neither Amazon of I have heard anything. Looking at the reviews on here this is normal for Sennheiser, so any warranty is useless. Going to sell my Momentum 4s before they go wrong and I'm faced with this again. The product used to be great, but not anymore. Will look at other brands from now on.
Sennheiser have gone down the drain. Obviously they are now owned by people who couldn't care less. Their products are garbage and the customer service is quieter than a mute in a library.My latest (and last) Sennheiser headphones are faulty, as are many many others, and Sennheiser refuse to acknowledge or fix the problem.It's very sad to see one of my favourite brands turn to shite.
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