Review Time
so bad I pay for headphone.and have 2 years warranty on them and the blurtooth has stop working on then I had them 7 months I been told to send them back but many sent them back to Neve.see them again they just need to replace them I think im going to to YouTube video on this matter they been doing this to many.
Customer services are a waste of space. I bought a pair of earbuds directly from Sennheiser and the different size ear tips were missing. I contacted them the day I received them and 2 weeks in I still can’t use my buds as they still haven’t sorted it. I have opened a case with PayPal and I will be opening a case with Trading Standards. Sennheiser have said the ecommerce team have contacted me but it’s all lies. I have checked through PayPal correspondence and there’s nothing from them or via E-Mail BUYER BEWARE The buds may sound good once I can use them but I can’t yet.
I wanted to give 0 stars, I don't even have the ear pods yet, due to them using UPS who don't specify a time slot for delivery. Then leaving a piece of paper with nothing filled in. I could have ordered any other product available on Amazon and got them the next day, now I have to wait another day for UPS to turn up when they want so I can refuse them and get a refund. The customer services person was so rude and shouted above my voice, then said it was not their fault it was the deliverer. I think I will go for the Technics if I ever ger my refund.
Repair process is terrible. Don’t buy from them. I bought from them 2 years ago and contacted them to schedule a repair for earphones battery. They replied by saying: You will have to get them repaired privately. And no one is repairing them. £250 gone in seconds. Terrible to deal with
I purchased a set of headphones from Sennheiser in April of this year through Ebay they were not suitable so I requested a return which was accepted, but the bar code sent could not be read by UPS which Sennheiser used as couriers the courier said it was the wrong bar code so I paid for and sent them back by Royal Mail I kept Sennheiser informed of what I had done they then informed me they had received the headphones back and had refunded my money back to Ebay who would refund me. So far I have not received my £63 and Ebay says Sennheiser says I did not return headphones in the given time so my complaint was thrown out and now I've lost my money. Sennheiser got the headphones back within the same week they were sent out to me. I hope people will read this review as I would never deal with Sennheiser ever again after losing this large amount of moneyThis a a message I received from Sennheiser today 10/06/24 this is after they had said they had refunded my money to Ebay weeks time ago:Hello,We are sorry for the delay with your refund, we had technical issues which was preventing the refund to got though to eBay. This has now been resolved and the refund has gone through.Please accept our apologies for the inconvenience this situation may have caused.Kind Regards,Your Sennheiser Consumer Audio Customer Support
As an audio professional, my headphones have been used extensively on music, film & TV productions. Their all-in-one service fee is a joke. My HD-25iis were sent in to have parts replaced and to deal with the faulty right capsule that they refused to acknowledge when I originally sent them in under warranty. Only replacing the cable, they have refused to change the physical parts that have degraded (including the steps to keep them in place on your ear). These headphones were specifically bought because the parts are changeable. They are now holding me to ransom, refusing to return them until I pay £67 for the changing of a £16 cable that I could have done myself, and nothing else. Without the other issues fixed they are but a rather poor paperweight. DON"T BUY premium products from a cheap company! So much happier with the build quality and sound of my new Sony's!
To be honest, I had a very similar experience like the other people explained previously. In the end I received my Headphones.The customer service was not bad in fact it was okay though, I at least received responses from the staff, but nearly 4 months of waiting for a simple repair was a lot and a brand like Sennheiser can’t afford this easiness while they have very tough competition around them. I have read about the situation in various forums so make sure I understand the issue and a some people said that these issues increased since Sonova acquired the company. So it’s not necessarily the German service or the UK branch’s fault, if the low quality attitude or weak support comes from the leadership then the worker underneath can’t really do that much. I will give 5 star to Sennheiser because I still like the brand and hope one day someone will fix this mess and I give 1 star to Sonova’s brand management skills.The moral of the story: Don’t buy a brand if you can’t manage it or meet the expectations or if the management of the brand is not doing the job well, then Sonova should fix those issues…
I bought a pair of Sport True Wireless on 30.12.23 and used them predominantly for working at my desk at home. The sound is brilliant- better than my previous pair of Apple Airpods- however since trying them on multiple occasions when exercising, any movement seems to cause the buds to fall out of my ear. Even weight lifting with very little movement makes the buds fall out, and I have tried all 12 different modes. I felt this product was not fit for purpose, as I bought the product to use for exercising, therefore I emailed customer service on 25.3.24 and have heard absolutely nothing.I am so disappointed in the brand as I thought I had found my perfect pair of in-ear headphones, yet their lack of response and care with my issue advises anyone looking to buy from the brand to consider their other options. To be honest I wish I bought the newest pair of Apple Airpods as their customer service has always been brilliant, and they stay in the ear for more than 10 seconds!!!
Sent in my 9 month old TWS 2s for repair (spot the trend here on repairs needed!) and I have had no communication back from them at all despite royal mail confirming delivery signed for by their returns team.In this day and age, a tech company that can not or does not run a customer services RMA desk like Freshdesk or ZenDesk to we can see progress is just criminal - next action for me will be small claims court.
Let me paint you a picture of frustration and disappointment with these so-called "premium" earbuds. Two years ago, I made the mistake of investing in the Sennheiser Momentum True Wireless 3, and it's been a nightmare ever since.Last summer, one of the earbuds decided to start making a bizarre noise whenever the noise-canceling feature was activated. Annoying? Oh, you have no idea. I sent those cursed earbuds in for repair, only to be told it would take a "mere" 6-8 weeks. Guess what? I waited over 3 freaking months. When the earbuds finally returned, I foolishly thought my troubles were over.Fast forward just 4 months later, and guess what happens? The right earbud decides to kick the bucket completely. Dead. A useless hunk of plastic. Back to Sennheiser again it went, this time with a slightly quicker turnaround of 3 weeks. But do you think that solved anything? Think again.Now, here we are again, with the left earbud joining its mate in the graveyard of malfunctioning electronics out from the box. On the day its delivered. It's like a sick joke at this point. And to add insult to injury, Sennheiser doesn't even cover the postage fees for these lemon products. How's that for customer service?Sure, the sound quality is decent when these things decide to cooperate, but what good is great sound when the darn things barely last longer than a cheap knockoff? This isn't my first tryout with Sennheiser, but mark my words, it will be my last. Consider me a former loyal customer turned vocal critic.Do yourself a favor and steer clear of Sennheiser like it's a plague. Save your hard-earned money for a company that actually stands behind their products. As for me, I'll be spreading the word far and wide: Sennheiser, you've lost a customer for life. PS: Last time they got 5 stars review was in 2022, no wonder.
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