Review Time
Bye bye senheiser. I haved maybe 5pairs of them,wired and wireless and all were last about 6 months,last one tw3 almost a year,just a fcuking year!!! For price what I paid I was expecting longer experience. Sound was good no question,but where reliability??? And I was lucky enough if compared with others experience. Have it and keep it that sound senheiser for your self,I wouldn't say what else to do with your self but today I waiting for Denon,sound I hope even better and made in Japan I guess will last at least 2-3years. Bye bye senheiser,never again
As previous reviews I purchased headphones which malfunctioned after 55 days - interference and connection problems. I contacted sennheiser who referred me to Sonova who referred me back again to be told these had to be repaired/replaced. Now I'm doubtful I will ever see them again but they are absolutely useless as they are. Never again.
Had some Momentum True Wireless (MTW) 2s which kept randomly connecting to my phone even though they were in my cased unused and this caused battery drain. They were replaced by Sennheiser with MTW3s but that's where the good news ends. The MTW3s were impressive sounding right out of the box but as is the case with all of the MTW series, they had issues with the battery within just a few months. Honestly I think it's a joke that Sennheiser knowingly keep selling their headphones knowing they will inevitably fail in a few months, trading standards should do something about this. Thankfully Sennheiser were offering warranty replacements on every pair they sent out. I sent off my MTW3 for replacement and Royal Mail lost these. Prior to this I had tried to contact Sennheiser about getting my postage costs refunded as it's expensive to keep sending back headphones (via Special Delivery to cover the compensation if something goes wrong) given how often Sennheiser headphones fail and I saw from Reddit that they were starting to do this for some customers. I tried contacting them 5 times via different routes (website, email, X, instagram) and got no response. In this time I also would've liked a response to get some proof of purchase for my Royal Mail compensation claim given they'd lost the parcel but there was no point even trying with Sennheiser as they would never respond. After 4 months of radio silence I decided to set up a reddit account as that was one place they seemed to be active and responding to people. I finally got a response, they agreed to refund my postage but also offered 15% off a new purchase instead. I was fed up of Sennheiser and their non-existent customer service so stood firm on just wanting my postage refunded. After a further 8 emails to chase, it took them 2.5 months to pay for my postage costs. Sennheiser charge premium prices for their products and offer non-existent customer service in return. No way should it take this much effort, this many different attempts and routes to contact them just to get a reply. I will NEVER buy Sennheiser again.
I purchased the Sennheiser Momentum True Wireless 4 earbuds and just after warranty expired the earbuds and the case would not work anymore. I called Sennheiser customer service numerous times as it was very difficult to speak to someone. Finally I was emailed and I explained the problem and asked if there was a fix or something I could do to get them to charge. The customer service agent responded very rudely and I finally spoke to someone on the phone. Once again I was told that they are NOT able to help me and my warranty was a week overdue and that their repair department wouldn't be bothered to repair them. It was one of the worst customer service experiences that I have ever had and I DO NOT recommend any of their products because obviously they only care about your money...not their customers.
I bought some Sennheiser headphones last year. They recently went wrong and wouldn't connect, couldn't be reset or switched off and there was a slight buzzing sound heard before you started playing music or listening to a podcast. I arranged a return to Sennheiser and had to pay the postage but thought at least they'll get repaired or replaced. I had a £0 invoice sent, I presumed for my repaired pair or a replacement. However this week I received the same headphones back with exactly the same faults. I've had to email them saying what's going on and that I don't want to pay for delivery back to them again.My advice is to avoid Sennheiser and if you really want their products don't buy direct as the 2 yr warranty is a waste of time.Update: online lots of customers having same faults with the HD450BT headphones, therefore I think these are new ones but none of them work anymore. Avoid.
After a truly disastrous and infuriating first experience with Sennheiser’s Momentum True Wireless 4 earbuds, I have decided to return them for a full refund and purchased the £40 more expensive Denon PearL Pro Premium True Wireless earbuds instead because many reviewers have said that the impressive soundstage is very similar and maybe even better than Sennheiser offer with their Momentum product range.I have never in all my years of being a Sennheiser fangirl been so disappointed in the quality of their audio products and customer service and retention methods. What I have experienced this past month since receiving these earbuds and still in the process of trying to get rid of them and get all my money back for a fresh-from-delivery defective piece of utter garbage is nothing short of absolutely disgusting. I’m taking a gamble with Denon but if they can produce and provide the same level of product quality that Sennheiser used to and was well beloved for once upon a time, then they will be my new go-to for all things audio listening and playing. I’ve done extensive research - read and watched countless reviews from consumers and influencers alike and I believe I’ve made the right decision in going with Denon. Sound quality matters to me above all else when it comes to audio listening and playing, but Denon appears to deliver a much more consumer-friendly experience then Sennheiser ever did. I admit I was biased because I just loved Sennheiser’s sound quality so damn much but I have been forced through this terrible experience with the Momentums to accept it’s not the only thing I should care about. Quality control all-around matters. With how bad the quality control of the Momentum TW 4’s performed out-of-the-box I couldn’t escape that truth lest I be dishonest on myself and my social standing as a person of integrity and authenticity.I sadly have to admit that Sennheiser have failed me and they’ve lost a loyal customer/supporter for life. And I have learned my lesson that expense and professional reputation do not always equal quality.
Have been sold faulty headphones - to return/repair on warranty have to pay for the postage. The majority of merchants offer free postage on the exchange without the item being faulty. I have been using Sennheiser products for years, and unfortunately, it will be my last experience with them. For the price of the product I would expect much more in times of customer service.
Trying to purchase multiple sets of headphones from Sennheiser UK, made purchases previously without issue. Have been informed that Sennheiser UK do not deliver to the UK and I need to order via their global store which will add 20% to the price.
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