Review Time
Great headphones, horrible customer service. My headphones broke and they are not letting me fix them without a warranty. The headphones lasted only 1.5 years. After email upon email, the only responses I got were either that I had to fill in all sorts of forms or click several links which did nothing to help me at all. No one would actually review the issue, they kept sending me off to other people so they wouldn’t have to deal with me. If I’m going to spend over £200 for a nice set of headphones, I should expect they last me longer, or at least the company should care about their customers. Disappointing. Won’t be buying from them again.
I've been using Sennheiser headphones for 20 years now and largely happy with the sound. For 15 years I used the wired headphones but I found every 6 months the cord would fault and I'd end up buying another pair. This went on until I moved to wireless and upgraded.I bought two pairs; one for the commute to work and another for the garden. Under two years for both and one ear stopped working in both pairs.Tried to replace it as under two year warranty, but no luck. They couldn't find my package despite signed for delivery and proof of purchase.So after years, I swapped to Bose. The quality is much better and couldn't be happier. Sorry Sennheiser but you have lost a loyal customer.
I bought a pair of Sennheiser Momentum TW 3 and I was quite satisfied with them. After 4 months they completely broke and I had to pay for the shipment of the headphones to the repair centre. The said the headphones were fried and shipped me new ones. Now, after another 4 months, they broke down again. It is indeed a shame, because they actually were a nice pair of headphones, but it is unacceptable for a pair of PREMIUM headphones to break every four months.
As you can see from almost every other review on this page, Sennheiser routinely make junk products and then bend over backwards to ensure that the warranty they offer you is completely useless.I made the catastrophic mistake of buying a set of Sennheiser HD 450BT headphones in mid-December last year. They began malfunctioning almost immediately (connection issues, random bursts of deafening white noise, erratic battery life), and when they became completely unusable a few months later, I sent them off for warranty repair. It was almost TWO MONTHS before I heard anything from them, and eventually they revealed to me that the headphones had actually been shipped to Germany without my knowledge, while also claiming that the package didn't include the receipt (it definitely did).At this point I took a look at this very TrustPilot page, and it was a relief to see that this was no isolated incident. Sennheiser are more than aware that these headphones are prone to cataclysmic faults straight out of the box, so they create hurdles in order to either a) send the headphones back to you un-repaired or b) send the headphones back to you un-repaired while insisting that they are in fact repaired. These headphones seem to have now been discontinued. What a shocker. Last week the company demanded I send them a full and unedited PDF copy of my bank statement "in the hope that we can move forward with the repair"; I DID contact my bank, but it was to force the retailer to give me a full refund instead. If you're caught in the same situation, don't be shy; get that cash back. Appalling company. Never again.
Wanted a pair of 450BT headphones. Been discontinued UK, but preferred them to Accentum. One of few choices was to order from Sennheiser Germany. I ignored negative reviews and took plunge.Glad I did. For me it was an excellent experience. Even tracking the item using recommended Shop app by Sennheiser was fun. There were a few issues with UPS as there was a global problem with Crowdstrike and Microsoft at the time. But they were brilliant and headphones arrived in perfect new condition.And they are brilliant. Thanks Sennheiser. Your signature perfect sound. Anyone wondering why BT450 and not Accentum. Can fold the 450s, I prefer the controls that others dislike lolAnd to me the sound louder and better.
I've had the CX 7 before, still going actually though the rubber on the band needs gluing back on (used across years, extensively).Decided to drop the wire and bought the Momentum TW 3. Had to warranty fix within the first year, left earbud went quiet. Then about a year later again the left bud is no longer charging. This was light usage over the year.Simply for £200+ not good enough and the response from the company is stand-off ish. Getting away with the fact it isn't worth chasing Consumer Rights Act (where you could easily argue that a £200 product should last at least until its warranty cover finishes).Unfortunately second time around, lost a bunch of emails, one of which was the receipt, so cannot warranty fix. £200 down the pan.
I bought the momentum tw3 end of last year and wish I had done more research. I figured they had time to correct battery issues I read about but boy was I wrong. within the month they failed and I returned only to be told the warranty will cover me with the new tw4 because they no longer stock tw3. I got an official letter from Sennheiser assuring me I would have a replacement by April or May. being a new product I decided to wait the 4-5months eagerly. May has passed and this is where bad business becomes worse. They have offered to settle a refund at a fraction of what I paid or else wait til August. 8months after I pay for a product I barely used???? what's to stop them from extending in August?
Do not purchase from this brand!!!The customer service is shocking and they are selling products that are not fit for purpose.I purchased 2x momentum 3 earbuds and in less than a year they failed. Reading since I can see this I'd a common battery fault that they are very aware of. Yet they still sell them.I sent them back for repair and ha e been fobbed off by their useless customer service ever since. Chasing and chasing I'm told it will take 6 weeks at least. How is this a reasonable time scale to replace faulty items in their warranty period! Each time I contact them I get a different story.If you do sent anything to them make sure you have recorded delivery and keep record of all correspondence.
Avoid these products at all costs! I bought the wireless momentum 2 which I paid over £200. A year down the line they just stopped charging. Customer service don't want to know I wasent expecting a experience with a company like sennheiser, guess I was wrong. Never again will I buy sennheiser.
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