Review Time
I have been trying for 71 days to get a refund. It took them a month to get me my return label. After sending my package, they ignored my inquiries for another month and did not send the money. I started a chargeback with my bank and they outright lied and stated to their fraud team that they did not receive my package.This despite the facts that 1, their system sent me a confirmation that it was picked up, 2, the UPS system says it was picked up, 3, in a later email when they finally reached out after I did a public announcement on Reddit, they literally admitted that they received the package!! They also said that they are not refunding anything, because of the ongoing chargeback with the bank. Absolutely disgusting
I purchased the Sennheiser MOMENTUM True Wireless 3 earbuds with high hopes, but it has been a constant struggle. Over the course of just one year, I’ve had to replace the earbuds four times due to consistent quality issues. The left earbud would stop working, or I’d encounter battery issues where it keeps asking me to "recharge headset" despite the case being fully charged.Unfortunately, when I reached out for support this time, Sennheiser has ignored my requests and ceased to provide any assistance. Despite carefully following their reset instructions to try to fix the latest issue, there’s been no resolution, and now they’ve stopped responding entirely.I’m deeply disappointed, as I expected better from a brand like Sennheiser. I hope that by sharing my experience here, I might receive the customer service I deserve and that future buyers are aware of these recurring quality issues.
Good quality headphones while they last. Been using them for about 20 years, they used to last 2 years easily but nowadays the wire always eats shit within a year of light daily use(i.e. 20-30 min a day plugged into a phone in a trouser pocket).
Title: Absolute Disaster with Sennheiser AMBEO Soundbar – Avoid at All CostsAfter weeks of frustration with Sennheiser’s AMBEO Soundbar, I feel compelled to share my experience and warn others. I purchased this so-called “premium” soundbar with high hopes, only to be left with endless issues and an incompetent support team that seems entirely unprepared to handle them.From the start, the soundbar struggled to stay connected. The installation demanded a 2.4GHz Wi-Fi network – a ridiculous requirement for a high-end product in 2024. Even after numerous resets, troubleshooting attempts, and wasted hours on Sennheiser’s “support” line, I’m left with an unstable device that frequently loses connection and is virtually impossible to control through the app.To summarize my experience with Sennheiser support: 1. Connection Problems: The soundbar constantly drops the connection, making even basic controls unreliable. 2. Outdated Network Requirements: Forced to use a 2.4GHz network for setup, and transitioning to other networks results in frequent failures. 3. Repeated and Ineffective Reset Instructions: Despite multiple resets and configuration attempts, the issues persist. 4. Useless Support: Sennheiser’s support has offered nothing but generic, scripted steps and irrelevant workarounds that do nothing to address the root issues. 5. Unprofessional Communication: The support experience feels impersonal and robotic, as if the team is overwhelmed or, worse, doesn’t care about their customers’ frustrations.I’ve never been this disappointed in a tech product. Sennheiser, a brand I expected to deliver quality, has completely let me down. Even with the help of my retailer (who, by the way, has been supportive), I’m now looking to return this product and never look back at Sennheiser.If you value your time, money, and sanity, avoid this soundbar and, frankly, Sennheiser altogether.
I have over the last 35 years or so bought many premium Sennheiser headphones and other brands. I became concerned when with very occassional use my £1000 HD800s developed a headband separation. Had them for a few years but Sennheiser customer service gave the out of warranty, you can pay for a repair message! I have purchased 5 headphone bags with Sennheiser logos over the years. Minimal use but I found that 2 of them were disintegrating. Thought that I would speak to customer services but found that they now refer you to a third party distributor. Another company that has found product quality and customer service to be dispensible!
Terrible quality. Always fail after a few months of very light use with various faults. No point trying to contact them for service as they dont respond to messages or calls. Terrible company, dont buy into this brand, there is much much better available.
I bought a pair of senheiser headphone a sort of a gateway to test the 'so called sound quality and the obviously false good reviews left'A pait of TR 120-WSO CRAP I FORGET THE MODEL SOLD BY ARGOS.Now i know they sell rubbish.Crap fit extra crap so called sound quality...if they had any sense they would refund my money cheap £20 headphones can do a better job.Crackling at volume rubbish fit. Sack the designer...will never buy you rubbish again and will shoit it from the roof tops...-10/10
I placed and order with sennheiser for a replacement earbud. After placing the order i noticed that the delivery address was my previous adress and IMMEDIATELY contacted customer support to correct the issue. The next day I get an email saying that 'the window to make changes is closed' so I am now being charged for a product I'm not going to get. This is robbery. F you sennheiser!
Horrible , idk what happened right side stopped blinking and sometimes it slightly blinks but not that bright . Maybe right side has broken idk . These are pretty much expensive than Galaxy buds if so why not make them better than giving a garbage for unfair price. Compared to this Oppo is even better
I have had my mtw3 earbuds for just over 2 years. Granted, I had a few problems with them, but sennheiser always delivered their warranty. I sent my headphones back, and they were returned within a week of them receiving them the first time. The senmcond issue was a few weeks ago bit my warranty had already run out 2 weeks prior. Sennheiser have told me not to worry and they will replace the headphones this one time to the mtw4, even out of warranty. This act deserves recognition and I am really satisfied with their customer service.
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