Review Time
I’ve now had three separate pairs of Sennheiser headphones fail on me, all with the same issue: crackling and unusable sound in one ear. The most recent pair failed after just 8–9 months of normal use — and Sennheiser refuses to repair or replace it, claiming it’s out of warranty.This would be frustrating on its own, but what’s worse is the complete lack of accountability: • No escalation offered • No response to formal requests • Just a generic 20% voucher and my broken headphones shipped back unrepaired from Germany.For a premium brand, this level of service is shocking. Sennheiser used to stand for quality, but based on my experience, I’d strongly caution others before buying — especially given how poor their long-term support is.
Still waiting on a resolution to a missing order 2 weeks later. Sennheiser have now advised me to complain to the courier as they maintain the package was sent on time and thus, their end of the bargain was apparently met. What an absolute disgrace. I have raised a claim through Paypal as their customer service is appalling.
Never ever go for Momentum True wireless under any circumstances. Me and two of my friends I bought Momentum true wireless 3 and after a year the left headphone stopped working on mine so had to send it for a repair and after taking around 5 weeks they sent me a brand new Momentum true wireless 4 as a replacement. Exactly after 8 months the right headphone went true the exact same issue and suddenly stopped working so I asked for repair and sent it to the manufacturer in Germany and after a week they came back to me in email stating that they can not repair nor replace it for me as it's no longer under warranty! Less than two years two headphones came up with the same issue after using them only for few months. Instead they have sent me a 20% discount code to purchase a new one from their website :/ I just searched online and found out so many people having the same issue with their Sennheiser Momentum true wireless 3 and 4 headphones. That two years warranty will expire as soon as you send your out of order headphones to them. (My friends also went true the same situation with their Sennheiser Momentum true wireless headphones).
I bought Sennheiser Momentum 4 Wireless headphones in 2024 and a year later they broke. I contacted the service center but they refused to replace the headphones under warranty!!! Do not buy these headphones, they cost a lot but are not of good quality and this company deceives its customers!!!!
I went through two Momentum 4 headphones. When they work, the audio quality is phenomenal.But usually they won't. It will be a cracking, popping, hissing or buggy mess that you have to try and fix. The first one destroyed itself with a firmware update.About 1,5 years later, the 2nd one connecting it with Windows 11 just results in a very annoying interrupted signal constantly. It's just unusable and even registry fixes is not enough to get it working properly.Insane how this POS is sold for hundreds of dollars.On Trustpilot you can see how big of a hit Sennheiser's reputation is taking because of this product.
So sad to see the decline in quality and the lack of a sustainable approach to your in-ear headphones. less than 2 years old, and sent for repair twice, the second time been told "can't repair, sending back" ... this is such a shame - and the reputation of such a great company in the past slowly dying away.
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