Review Time
I really liked the product and was impressed with the quality. The piece itself feels well made and looks great when worn. I usually buy from female-led brands, so I’m used to thoughtful finishing touches such as being packaged in a box with a small pouch. This item arrived in a plastic bag, which took away from the overall experience—especially given the price point.I would still recommend the product based on its quality, but adding more premium packaging would really elevate the experience and better reflect the value of the item.
Very disappointed. I purchased a cuff as a gift that snapped in half as it was put on for the first time. It was a Christmas gift and despite emailing their customer service 3 times, I am yet to get a response.The product was one of their more expensive items (£135) and although the purchase and delivery was prompt, Serge DeNimes appears to be impossible to contact. Either they are ignoring my emails or they simply don’t care.I don’t normally leave reviews, but I have been inundated with marketing emails from them since my purchase but they’ve yet to reply to mine. Purchase with caution!
I ordered 2 necklaces at the same time on the 1 December. Only 1 of the necklaces arrived in the first delivery. I was assured a second necklace was on its way. I received a message from the courier and realised that I would not be home for delivery so requested that the necklace was delivered to our local post office. The necklace has never arrived. I contacted the courier, raised an investigation, after which SD told me the necklace had been delivered . I have never received a pick up pass from the courier and have been twice anyway to the post office in case the necklace had arrived. They do not have the parcel. SD are now raising another investigation. I am left out of pocket with no necklace 4 weeks down the line. Shocked at such poor service, the item has been lost and yet no refund. I have asked for this to be referred to senior management before Christmas and am waiting for a response
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We offer Men's Silver Jewellery, Silver & Gold Jewellery as well as minimalist apparel essentials to compliment your lifestyle.
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