Review Time
Bought a bracelet for our son for Christmas. He is really happy with it as it is a simple but elegant looking fine sterling silver bracelet. It’s a little bit different from the norm. Serge DeNimes was a great company to order from with good choice and delivery was excellent.
I purchased a bracelet from Serge DeNimes as a Christmas gift in October, but incredibly, it broke just two days after giving it to the recipient. What followed was a frustrating and disappointing experience with the brand's customer service. Despite my repeated attempts to resolve the issue via email, I was met with slow responses and no adequate compensation for the faulty product. The lack of urgency and care in handling the situation was shocking and left me feeling completely dissatisfied.This poor experience has completely deterred me from purchasing from or recommending Serge DeNimes in the future. A brand that values its customers would have handled this with far more attention and respect. It’s disheartening to see how poorly they dealt with a legitimate fault in their product.
I'm currently waiting for an order that I purchased two weeks ago after reading a lot of these reviews I am quite concerned I won't receive my item. I was excited to order from this company as the product looked great and I was sure the person I was gifting it to would love it. However, Royal Mail still after two weeks says it has not received my order and I've had no update since. I have emailed customer service on multiple occasions and even tried via Instagram. I have had initial responses via both but then no further investigation. I found this astonishing as I work in retail myself and our customer service approach is to go above and beyond for the customer to make sure they are happy and I know we do this. However, this company does not seem to care that they have taken my money and left me with no answers or any way of contacting them. I would like them to resend or refund my purchase otherwise, it does in fact seem that they do this for a lot of orders and that's purely just stealing people's money.
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We offer Men's Silver Jewellery, Silver & Gold Jewellery as well as minimalist apparel essentials to compliment your lifestyle.
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