shakeshack.com

2.2
2.2 Based on 193 reviews

Shake Shack is an American fast casual restaurant chain based in New York City....

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Average Rating

2.2

/
5

193 Reviews

5 Star
20%
4 Star
4%
3 Star
7%
2 Star
11%
1 Star
58%

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Don't even come here don't even apply…

Don't even come here don't even apply they're very rude they lie out their ass they say they're hiring all positions several people applied they didn't hire anyone they are not hiring at all

1
Date of experience: May 01, 2025
Netty Cooper
Tried several times to call the…

Tried several times to call the restaurant to discuss dietary preferences without success prior to ordering online.... Not good if one has allergies.... Maybe after reading this, Shake Shack will take calls!!!

1
Date of experience: Apr 08, 2025
ruso_gamer13
All deep fried trans fat

All deep fried trans fat, salty, sugary American tasting food. This is the worse food you can eat. Even the burger buns were horrible and I tasted sugar. Are they GM? Tasted like it. Like rubber. Made my stomach bloat. No doubt raising agent is the paste for quick production. High salt, high sugar junk food. To top it off I used their ketchup device and it exploded when coming out all over my new jacket. Nothing here is quality. All American junk food. Nothing grilled. Horrible. If teens ate this food daily I’d hate to think what health issues they would have in the future long term. Sugary drinks as well. The owners running this franchise are profit focused only . Food tailored for young people that are addicted to junk food.no idea about about quality ingredients or health. Honest burgers cost more but I’m getting a quality burger Never again. Not even if I’m starving

2
Date of experience: Apr 01, 2025
Shake Shack seems to be improving based…

Shake Shack seems to be improving based on my most recent experience there. The food is always good, but sometimes the help seemed kind of dense, but is improving.

4
Date of experience: Apr 01, 2025
tigersito28_PVP69
Revolting

Revolting. Stone cold, absolutely nothing like the photographs. Worst burgers I have unfortunately had. Do not waste your money.

1
Date of experience: Mar 22, 2025
Jane Price
Food was cold

Food was cold, truffle fries had no sauce, and the milkshakes clearly were made in machines that weren’t washed and cleaned between making shakes. I mean $40 for 2 burgers 2 shakes and a fry and there is no attention to detail or effort made to make good or decent food. This was our first time there, but Frankly, I don’t know how they’re in business.

1
Date of experience: Feb 21, 2025
Tommie Howard
Food poisoning

Got food poisoning on Saturday after visiting the Cardiff store my body still even now feels absolutely horrendous. Completely knocked me out for almost 2 full days.

1
Date of experience: Feb 15, 2025
Archie Brooks
Horrid food. Greasy tasteless

Horrid food.Burger not tasty and bacon acrid and burnt pickles too acidicChicken bites for 6.95 a greasy joke. Awful. 16.95 was daylight robbery.... feel quite annoyed

1
Date of experience: Feb 10, 2025
Ethan Carter
Had a shake shack in New York recently…

Had a shake shack in New York recently and was well chuffed when I clocked one at lakeside, well £47 for 2 burgers and chips and milkshakes and it was absolutely awful mushy burgers cold chips with scalding hot cheese sauce on? Only positive the milkshake was nice, but the whole thing was completely different from the New York burgers, absolute awful, honestly your better off with a McDonalds for half the money!

1
Date of experience: Jan 18, 2025
Isla
The best hamburguer in Singapore!!

5
Date of experience: Jan 05, 2025

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