Review Time
I ordered and waited 15 minutes for two burgers chips and chicken bites, my partners burger was cold which he got changed, the chips were Luke warm and my chicken was warm to touch but cold in the middle like it was out of the fridge. We drove an hour and a half and spent £57 for half of our food to be cold. We complained once but if I was to complain again the rest of the food would have just gotten colder as service was so slow. I’m very disappointed, it’s expensive for fast food so you expect the food to atleast be hot
I walked into this shake shack at 1700 Broadway 53street attempting to purchase a side item along with a liberty team game promotion of a hamburger. My wife has season tickets. When I walked in it reminded me of the department of motor vehicles with all of the standing around with stress faces. Oddly enough there was no lines just people waiting for food. I walked up and showed the cashier my liberty email which stated a free hamburger with the purchase of an item and to show the email or ticket. The cashier asked for a ticket and I left. I wrote a review and shake shack responded and sent me a credit of 10 $ I redeemed it and still had to pay one dollar an 62cents. I went back about a month later and this time there were less people standing around but unfortunately the cashier had her back turned away from the customers. I waited for at least 3min when the same cashier from my previous encounter walked up and I once again showed her the email she again asked for the ticket. I left. I was informed by management that basically they reserved the right to ask for a ticket along with the email .
I walked into this shake shack at 1700 Broadway 53street attempting to purchase a side item along with a liberty team game promotion of a hamburger. My wife has season tickets. When I walked in it reminded me of the department of motor vehicles with all of the standing around with stress faces. Oddly enough there was no lines just people waiting for food. I walked up and showed the cashier my liberty email which stated a free hamburger with the purchase of an item and to show the email or ticket. The cashier asked for a ticket and I left. I wrote a review and shake shack responded and sent me a credit of 10 $ I redeemed it and still had to pay one dollar an 62cents. I went back about a month later and this time there were less people standing around but unfortunately the cashier had her back turned away from the customers. I waited for at least 3min when the same cashier from my previous encounter walked up and I once again showed her the email she again asked for the ticket. I left. I was informed by management that basically they reserved the right to ask for a ticket along with the email .
We visited the Shake Shake in Westfield, Stratford on 27/06/2025 around 7pm. First impressions running through my head was, 'Why is this place so empty when Westfield is buzzing?' The second impression was, 'Urgh, this restaurant has an over powering, stomach churning smell.' I can only think it's the type of oil that they use. Maybe it's old, reused oil over a long period? I wish I'd used my gut instinct and did a u-turn. However, it was getting late and my girls and I were extremely hungry. I'd read some good reviews so it must be good, right? Wrong!When our over-priced food arrived, the chips were hot but hard to chew. My ShakeShake burger was unappetising as it was basically cold. Probably, due to an almost empty restaurant, I'm thinking that this food was already cooked and laying around waiting for mugs like us to come along. The girls meals were the same. We couldn't even finish our meals. At nearly £10 a burger and £5 for fries, I was extremely disappointed. I told my girls to remind me that even if I was desperate, never allow me to eat here again! 3 words, don't do it!
Waited in the car queue for 20 minutes before someone even asked “have you been helped?” I was eager just to get home. On arriving home, the double I ordered was a single, the shakes were melted and one of my orders of fries were missing. I paid $60 for this experience for a family of 3. DO NOT GO to the Shake Shack in Surprise, AZ. It’s a scam, the employees obviously don’t know what they’re doing, and it is INCREDIBLY over-priced. I hope the In-N-Out opening soon will put it out of business.
This place opened up in my area months ago and I had no idea what it was until I decided to venture in. Talk about being stark naked. Once in I thought I would take home some chicken nuggets. Everything is ala carte. The nuggets totaled maybe 7 for a grand total of 8.66. All I can say total rip off. How on earth does a place like this stay in business? Save your hard-earned cash for a better meal.
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Shake Shack is an American fast casual restaurant chain based in New York City.
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