Review Time
I shipped my car from Hong Kong to Milton Keynes in December, and the experience has been a total nightmare. If you value your vehicle or your sanity, do not use ShipMyCar.
Here is why:
Total Lack of Communication: They have completely disappeared. I have had "no noise" from them for months. I’ve had to do all the legwork myself, including tracking my own shipment to Southampton because they couldn't be bothered to provide a status update.
Zero Accountability: Every request for information is met with a lukewarm, "out of scope" response or a poor attitude. They show no urgency and zero desire to help the customer.
Slow & Incompetent Admin: Their administrative process is incredibly slow. They constantly disappear when needed most, showing a complete lack of professional standards.
Unsecured & Untrustworthy: Given the recent reports of security issues at their Milton Keynes site in December, the fact that they won't communicate is terrifying. Everything about this company feels unsecured.
I am currently preparing different escalations including Small Claims Court case against them. They have failed on every level of service. Do not trust them with your car—you will end up doing their job for them while they ignore your emails.
ShipMyCar are a great company in my view. They dealt with the complexities of getting a scooter (which I had bought for my daughter) through the NOVA process and special mention and praise for Nick, who was a lifesaver and a real credit to the organisation!
I used ShipMyCar to bring my 1966 Ford Mustang over from the States and honestly the whole thing was far less stressful than I expected. From the shipping arrangements through to arrival in the UK, everything was handled professionally and clearly explained.
I was really nervous about shipping my car across the state, but the vehicle shipping agent made everything so simple. They explained the entire process clearly and kept me updated until delivery. My car arrived right on time without a single scratch.
OUR CAR WAS STOLEN !!!!!!!I had an extremely stressful experience with Ship My Car in Milton Keynes after my car was stolen while it was in their care for less than 48 hours in December 2025.Unfortunately, the problems started well before the theft. The vehicle was left sitting at Southampton Port for around 7 weeks before being collected despite us repeatedly calling and chasing them to arrange pickup. This level of delay and lack of organisation was extremely frustrating and set the tone for the rest of the experience.Communication throughout was also very poor. Phone calls regularly went unanswered and it often felt as though they simply avoided picking up the phone when they recognised the caller. When you are dealing with something as important as vehicle importation and custody of a high value asset customers should not have to constantly chase for updates.Another major issue involved the IVA test. We were told the earliest appointment they could arrange was two months away. After taking matters into our own hands and contacting the DVSA directly we managed to secure an appointment the very next day which raises serious questions about how proactively Ship My Car were actually managing the process.The situation escalated significantly when our car was stolen from their Milton Keynes facility on 14th December. In our view this represents serious negligence. Regardless of whether thieves forced entry onto the premises they should never have been able to access the vehicle keys at all. We were told the key lock box may have been pried open with a tool. If that is the case then storing keys in a small lock box is completely inadequate for a facility holding high value vehicles. Keys should be kept in a secure floor mounted safe or stored offsite not somewhere that can be easily forced open.As of now, just shy of 3 months after the theft, we have still not received an insurance payout and just get the " we will update you when we can", we remain at a loss of approximately £42,000+. The lack of resolution and accountability has made an already stressful situation even worse. Because of this we will be pursuing legal action against Ship My Car.Based on our experience I strongly recommend that others think very carefully before using this service. The delays, lack of communication and ultimately a serious security failure resulted in a very costly and frustrating experience for our family.Also while reading through the reviews we could not help but notice the large number of perfect 5 star reviews that have appeared over the last few days many from accounts that seem to have only started leaving reviews since February 2026, Funny that.
A total disaster...Let's start at the end:- My imported car was stolen (along with several other cars) from SMC "secure facility" on Dec 14th.- In 8 weeks since I had just one call from SMC…in which they asked for a payment!- My car failed its IVA test, the car having been with SMC for 2 months to prepare it.- On arrival in the UK port my car (and cars belonging to my partner) wasn't cleared for over 3 weeks.- On collection of our cars in Dubai they then sat for 4 weeks in the hot sun without being shipped. When inspected they were baking and covered in sand.- On collection of the vehicle(s) from my house they lost one registration plate, requiring me to attend a police station for 8 hours to resolve it. SMC did not help or apologize.The highly trained driver who collected my car…it was in fact his first day at work and I had to load the car for him.It has now been over 7 months waiting for my car and dealing with Nick and Kingsley. They have been dismissive, rude, and passive aggressive throughout. There is no aspect of this these people or their company that is smooth, professional, or caring in any way.In the beginning Nick and Kingsley were very helpful, friendly and cooperative. I was advised by SMC that their insurance will cover the loss. But since then there has been no contact or updates, so now they have a lawsuit.I have photos and correspondence that supports every detail of this review.
I shipped my car from Hong Kong to Milton Keynes in December, and the experience has been a total nightmare. If you value your vehicle or your sanity, do not use ShipMyCar.Here is why:Total Lack of Communication: They have completely disappeared. I have had "no noise" from them for months. I’ve had to do all the legwork myself, including tracking my own shipment to Southampton because they couldn't be bothered to provide a status update.Zero Accountability: Every request for information is met with a lukewarm, "out of scope" response or a poor attitude. They show no urgency and zero desire to help the customer.Slow & Incompetent Admin: Their administrative process is incredibly slow. They constantly disappear when needed most, showing a complete lack of professional standards.Unsecured & Untrustworthy: Given the recent reports of security issues at their Milton Keynes site in December, the fact that they won't communicate is terrifying. Everything about this company feels unsecured.I am currently preparing different escalations including Small Claims Court case against them. They have failed on every level of service. Do not trust them with your car—you will end up doing their job for them while they ignore your emails.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our experienced team specialise in shipping cars around the world, from a single vehicle coming back to the UK through to organising the car shipping logistics for major motoring events.
We are the UK’s leading full service importer of classic, new and used cars into the UK, employing only the highest qualified IVA technicians in the country, you can be sure that any modifications needed for MOT/IVA testing are carried out to the highest standard.
Our unique car shipping instant quote calculator has been developed over the years to instantly, accurately and with no obligation provide you with a full breakdown of all costs involved in shipping any make/model of car.
See more
mostonconsultants.co.uk
minstercleaning.co.uk
epoxysurfaceprosca.com
universal-containers.com
alilokhandwalaofficial.com
inkstation.com.au
www.flashbay.com
themerchlist.com
transdirect.com.au
amazon.in