Review Time
Ordered the new kit for my son's birthday and was given a delivery date of 11th Sept. However, the order status is still processing. I contacted customer services who confirmed that my order will not arrive in time for my son birthday but could not give me any sort of time frame. I was told I'd get my delivery charges refunded - this hasn't happened. When I enquired about cancelling the order I was told that this wouldn't be possible because I'd requested personalised name and numer which may have already been printed. I asked why it had not been shipped if it was printed and was told it may or may not have been printed.So here I am £126 out of pocket and my son is about to wake up on his birthday without the one thing he asked for.
Season tickets are a waste of money!!!!Absolutely no benifit in having a Villa season ticket.I've held one for years and have Never I mean NEVER been able to get a away ticket.Aston Villa put it's prices up over 30% this year sort your broken system out.Oh wait you won't cos your view is you have a long list of people who will have my ticket. That's what you keep saying in every press release.Shame!
I tried to exchange a football shirt at the official store at Villa Park to change for a larger size for my son - I was told 'we cannot exchange items purchased via the official website'. I have to pay £5.90 to return the shirt for a refund and buy the correct size. What a joke!
Really poor, advertise the new away shirt with express 1 day delivery and then say it won't be delivered for 2 weeks.....having paid nearly 7 quid for the delivery. Its clear mis- selling as they obviously know the stock is not ready for immediate despatch. I intend to inform trading standards.
Never use the store without a season ticket discount.Today I received a book pen and keyring which I don't want or need.I would happily swap it for a replica home shirt or a discounted one.And until I get my season ticket discount back I don't spend a single penny in the store or ground on a matchday or any day.ONE SINGLE TRANSACTION A YEAR FOR MY SEAT FOR 19 GAMES .
I ordered three1st team shirts worth over £215 and after having an email to say they have been shipped I'm still waiting for the items after 7 days,this is completely inadequate for a club of this size so be very mindful if you're going to purchase an item for a special date because you will have to allow at least three weeks for delivery.
All my previous online orders were dealt with by the club shop and arrived 3 to 4 days so when the new kit was available I purchased 2 tops thinking they would be here in time for season opener, little did I know all online orders are now processed by the usless company Fanatics. Had I known I would have not ordered at all, but my order was already in progress, had the email thanking me for the order so I kept checking for any progress, says still processing even after 8 days so basically they have stole my £175 which by the way is my pension. Tried to phone but as usual no one will answer at Villa park and this is who I placed the order with not Fanatics, obviously there is no where else to contact them about this order so I am not pleased at all with the club shop, in the future I will Never Ever order from the club again!
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Aston Villa Football Club is a professional football club based in Aston, Birmingham, England.
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