Review Time
A complete disaster regarding both online and in-store services. I have been trying to obtain the long sleeve home shirt for my husband, which has been out of stock online for months. I called the local store to check availability and was told they had plenty of sizes in stock. However, when I traveled an hour to the store the next day, they didn't have the size I needed. I was advised to call regularly for updates, but the staff couldn’t provide specific delivery days. They mentioned they would set aside the desired size for same-day collection if it arrived. For the past four days, I’ve tried calling the store, but no one answers! I even tried reaching another location, but I either get an answering machine or the number is out of service. My only option now is to drive to both stores daily to check stock myself! This is utterly disgraceful and frustrating. Despite having plenty of staff, no one seems capable of answering a ringing phone. I truly don’t understand why my husband supports this kind of service.
Complete chaos both online and in-store. I've been trying to get a long sleeve home shirt for my husband, which has been out of stock online for months. I called the local store to check availability and was told they had plenty of sizes in stock. However, when I traveled an hour to the store the next day, they didn't have the size I needed. I was advised to call regularly for updates, but the staff couldn’t provide specific delivery days. They mentioned they would set aside the desired size for same-day collection if it arrived. For the past four days, I’ve tried calling the store, but no one answers! I even tried reaching another location, but I either get an answering machine or the number is out of service. My only option now is to drive to both stores daily to check stock myself! This is absolutely disgraceful and frustrating. Despite having plenty of staff, no one seems capable of answering a ringing phone. I truly don’t understand why my husband supports this kind of service.
I visited the store and received outstanding assistance from a young staff member who was a true asset to the team. Although I can't recall his name, his initials are KT. Additionally, the gentleman greeting visitors for the stadium tour was friendly and very informative, also a great representative for the store.
I ordered a kit for my 6-year-old but it was too small. After returning it, I noticed the price of the top increased from £60 to £75. I chatted with an agent about swapping it for a larger size, and they said to place a new order and provide the order number for a refund of the price difference. However, when I returned to chat with another agent, they refused the refund! This has been confusing and disappointing service from a supposedly reputable business.
It was not made clear that the online store is not affiliated with the official store. After ordering a new home shirt online and paying for delivery, I realized it was too small. When I asked if I could exchange it in-store, I was told I couldn’t and would have to pay for return shipping. The cost of the shirt is already high, and losing money on exchanges is frustrating! They need to clearly communicate that items cannot be exchanged in-store and that there are return fees. The online chat was unhelpful and time-consuming, and I will not be using this online shop again.
I ordered a new shirt in a small for my son, but it arrived in a medium. After contacting support, they sent another medium instead! When I emailed for a refund, I was asked if I wanted a replacement or a refund. I opted for the refund and returned both shirts, but four days later, I still haven’t received it. Can someone please contact me ASAP?
I placed an order last week and was looking forward to the shirt, but I just received a message saying it’s out of stock. Why take my money only to inform me later that it’s unavailable? This is very disappointing for my first experience with this service.
I ordered new trainers for my daughter, but they never arrived. When I finally contacted customer service, I was told to wait longer, and then I was informed that a refund would be processed since the trainers were out of stock. Days went by without a refund, and then I received an email stating there would be no refund. I've requested an investigation with the courier, but there’s been no progress. This is extremely disappointing, especially as a long-time season ticket holder. I will avoid online orders in the future.
I placed an order for my grandson's birthday on May 25th, but the items never arrived. I tried calling customer service, but it was evident that the representative struggled to understand my issue. I emailed them and am still waiting for a response days later. It’s been 18 days since I placed the order, and it remains unresolved. I won't be ordering online again and advise others to proceed with caution.
The service was terrible, and I will not use it again. My items arrived late, and I had to pay upfront to return them. After posting them back, I waited a week for confirmation of receipt, only to be told it would take another 14 days for a refund. In the meantime, I had to visit the store to buy what I needed because I was going abroad. I am shocked that such poor service is tolerated in this day and age.
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Aston Villa Football Club is a professional football club based in Aston, Birmingham, England.
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