Review Time
I appericate that orders get lost. It can happen, all I wanted was them to acknowledge this and I was prepared to wait for refund.What I got from the customer service was beyond awful. Id send shipping address repeatedly and they would ask again. Then claim I gave the wrong address. Messages were mispelled, delayed and rude. Information was false. Its appeared they didnt read messages properly. Impossible and incompentent to deal with. Avoid at all costs.
Visited villa store first time plenty of staff didn't fell welcome wasn't asked if we needed any help, when we asked a question it was yes or no wasn't abit helpful then walked away then had to find another member of staff.come on villa training is needed in customer service .
Prices at the shop are different to the online ones. Much confusion and why add a 99p handling fee online when delivery charges also added. Not fair that different prices constantly between the shop and the online one. Even today went to shop to buy a child baseball hat which is £10 online and £12 in store (same as adult price so not VAT free for choldren). Only to be told 'oh that's nothing to do with the shop. Same applied to small footballs. Even when I had a free coupon code ifor online deliveries n my email for the online shop it said expired before it should have done. Please just keep prices fair for all supporters!! So unfair!!
I ordered my my mum an Aston villa shirt for her 60th birthday. I paid extra to have her name printed on the back and when I received it, came chipped. It looks rubbish and I'm going to be embarrassed when I have to give it her! I will never buy anything from here again. They don't reply to emails or chat. Worst retail experience I've ever had and I've had a few but at least it was always ammended.
Is there an option to not give any star at all ? Customer services is terrible. Ordered a jacket online which I received in the wrong size, there is not a option to change the size apart from a refund. I take the jacket into the villa store to be told we can’t change this (had the jacket in my size in my hand) to be told the online store is separate, ent this the same place ?? Even the colleague in the store said we all ways have this problem. Won’t be ordering online with these guys again.
Ordered a scarf as a stocking filler...a1982 retro scarf. I only paid 9.99 (free delivery but 99p handling fee!!???). It is an unwanted gift, so thought no problem will return the item. Want to charge me £4.40 returns fee... obviously that's not gonna happen! Can't get through on any number/messages/chat. Will never order from them again!!
Just awful. Ordered an item for my nephew (a massive Villa fan) at the end of November. After two weeks nothing had turned up, so I found the number to give them a call. Staff member replied that Hermes were sending item back, so they would send a replacement. Still nothing turned up so I contacted again. They did apologise and offered a refund which I accepted as the item now wouldn’t make it in time for Christmas. I’ve now just received an email saying they are refunding me 99p even though the item cost £11.49!! So…another call to make. Useless.
I ordered items from website and had an issue with the address as i have recently moved house, on calling customer service i spoke to a very polite and helpful young lady Caitlyn Knott who went above and beyond to help resolve my problem. Many Thanks.
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Aston Villa Football Club is a professional football club based in Aston, Birmingham, England.
