Review Time
Here we go again ! This time I brought a shirt from the online store. My brother’s birthday present . Decent price, £40. Not to bad postage cost £5, ok fair enough, arrived in a cheap flimsy packaging. No damage mind. Gave it to my brother, happy days, tries it on to big. So I forward all the details of the purchase. He drives today (17/1/25) to the ground and you’ve guessed it, refused to accept and exchange. So now he’s texted me to return it . Look on all the emails sent, nowhere to be seen for a return. Check online, by doing the usual , type a question into google and found the link to return it, not to much drama there to sort out. You do have to put loads of your personal information, even with the reference number. Comes to postage. £6.10 . Never, ever again will I buy anything from Aston Villa store or online. Absolute joke of a sales department. Pathetic management!
Short sighted customer service approach Booked a stadium tour for a family of 5 and accidentally left an additional timeslot ticket in my basket when checking out (a child’s ticket to a different timeslot the same day- so obvious error) Contacted the ticket office immediately regards this and they refused refund for the extra ticket. Asked me to write email to their complaints team to get this reviewed, response weeks later just received confirmed they will not refund the £23 as their policy is ‘firm’ I’m afraid this approach just isn’t good enough and doesn’t support loyal fans who spend regular money for tickets and in the store- it’s not how good customer service works…
ZERO STARSMy order was lost in transit by fedex twice.I was offered a refund, and then refunded $50 less to cover taxes and shipping because I ordered internationally! DO NOT ORDER FROM THIS SCAM WEBSITENo help available besides pathetic and rude chat agents.
Aston Villa use these third party companies to produce and sell their merchandise.I recently try to order stock which within an hour was out of stock.Received an email tonight to say there had been a reprint of the Anniversary Programme to buy online I placed an order they took money plus postage!No confirmation or receipt has been sent now the website has crashed.Aston Villa you need to sort these cowboys out if I don’t receive my order I will be back in contact and with Trading Standards. Appalling service!! What is the response talking about refund? I have not received a refund only an email to say there will be further delay in the reprint of programmes who knows when I will receive my goods! Aston Villa you really need to sort your merchandising third parties out they should have realised they would be high demand for these programmes.
Ordered a t-shirt on 16th Dec assuming there was plenty of time for it to arrive before Christmas. They finally bothered to ship the damn thing today, 23rd December, and apparently I can expect delivery on 9th January. I paid £6 for this delivery service. What a piss take.
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Aston Villa Football Club is a professional football club based in Aston, Birmingham, England.
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