Review Time
Wish I could give zero stars as the service is an absolute joke. They've put a huge weight on my package and I have to pay 8 dollars to get them to weigh the package. This is after five attempts for them to accept the receipt for the order. Huge delays, huge inconvenience, huge rip off. Stay well clear.Edit: They then charged me more to ship the goods than they had cost me. Absolute jokers. Scammers.
I was getting lots of sponsored ads for MyUS.com and it looked promising. I did the free premium trial to check it out. I had a package sent to them and it was a disaster. I made a previous review about a couple of issues about mandatory invoices and extreme delays but this is a different one.MyUS.com tried to charge sales tax when no product was purchased at all. I contacted MyUS and they said it was required and wouldn't reverse the Sales Tax charge. Fortunately I processed it with PayPal and sent a refund issue through PayPal. After I escalated the refund request for Paypal to review, Paypal pretty much immediately agreed this was a scam charge and reversed it. Thank goodness for Paypal.Needless to say I canceled my premium subscription and will never use MyUS.com again.
My.US is now pure Garbage. Stay away!Too expensive. Zero cooperation with your business.Zero communication. Only asian chat customer service. They seize your products without shipping back to a domestic address. They are now scammers.
I have used MyUS for years for all my purchases in the US. My credit was stolen and my bank returned their payment and MyUS simply cancelled my account while I have packages ready to ship! They will not allow me access to my parcels, a simple response of "We will not reinstate your account" they will not respond to my pleas for my parcels.
Never again. Definitely not recommended. I wouldn't use MyUS again. Quoted reasonable shipping rates which I accepted and paid then without any notification or agreement from me more than doubled the charges and changed the shipping method. I do not believe their advertising on better shipping rates - it didn't happen.
I am profoundly disappointed and dismayed by the appalling service provided by your shipping company. As a customer who relied on your services to deliver a package from the USA to England, I encountered nothing but deceit, miscalculation, and negligence.Despite meticulously verifying shipping costs and VAT exemptions before arranging delivery to your address, I was astounded to receive a demand for payment totaling $63.95, including an erroneous $32.53 VAT charge. This unjustifiable fee far exceeded the expected cost and directly contradicted the information provided on your website and by tax authorities.Furthermore, your failure to promptly rectify this error is utterly unacceptable. Despite bringing the matter to your attention immediately upon receipt of the package, I have been met with nothing but delay and evasion. It is incomprehensible why such a straightforward issue, concerning a package valued well below the VAT threshold, would require nearly a week to resolve.Your misleading practices and incompetence not only result in financial loss for customers but also erode trust in your services. If this matter is not addressed and resolved to my satisfaction in a timely manner, I will have no choice but to escalate my concerns to the relevant regulatory authorities and share my harrowing experience with your company on prominent review platforms such as Google, Yelp, and others.I urge you to take immediate action to rectify this situation and demonstrate accountability for your actions. Anything short of a satisfactory resolution will further tarnish your company’s reputation and drive potential customers away.
As others recently report they will steal your money once you shop. They advertise that they will ask you about shipping options but instead they will automatically ship with an extremely expensive carrier option. This way they will make money off you and then leave you furious. Which they wont care about since they never thought you would be a returning customer anyway. Just stay away!
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