Review Time
Terrible customer service. Their website says they a) open all packages and b) will let you know if you try to ship anything which will not be allowed to be imported by your destination country. They clearly did not do this as my parcel was returned to them from customs at my destination country at a cost of over $100 which they automatically charged to my card. I have no clue if that is what Fedex charged them as they will not provide any evidence of what it actually cost. Emails go unanswered and live chat can't help other than say 'the management will not issue a refund to you'. 100% avoid this company!
Due to a planned acquirement in US I signed in for an account at MyUS. Due to unrelated problems I lost contact with the company. By excellent assistance, I was finally able to open my account. It took a few days and several mails to identify my account, always in a polite and professional way. Soon I will revert to evaluate their operational service.
I bought some items from the US with this application.They charged me 35 euros for handling and taxes.Now I have been contacted by Fedex that I have to pay 31 euros extras due to Droits de Douane, that they were suppose to be included already.I tried to contact their customer services, but the contact page does not work.
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