Review Time
They charging your card without your review of price, service, insurance. Thiefs. When my first package arrives, i expect options to choose when, for what price, and what carrier to ship it. Absolutely not. Same day as packahge arrived, they automatically charged and shiped all. For horrible price of coursew, with horrible insurance fee. It caused price of package was several times more than real, and inmcreased my duty. I did not accept my packege, and claim it in paypal case. Not succesful. Legal thiefs.
It has now been ONE MONTH since MyUSA.com took our money to forward 3 letters to us overseas. It is still "processing". The customer service has been appalling, when they respond at all. We did get a shoddy response via FB messenger when all other attempts to contact them failed. They claim they are "waiting for IT". ONE MONTH and still not even in the post yet.
You should look elsewhere their prices might look inviting, but there is allways a catch and so much they aren't telling you. They also have the most unhelpful customer support, exploiting the fact that you can't do antyhing about it from across the ocean.
First time customer and probably last time one. Parcels being logged 3-4 days after reception, and they indicate the logging time as reception time. Then they marked water-based cleaner as flammable. Wrote to customer support, got a reply on e-mail after three days, never on WhatsApp, that they would review it. They corrected the error, never notified me about it. Spray can took them to review and conclude as "limited quantity" dangerous goods item four days despite, I imagine, shipping similar products on a daily basis. Took seven days for my parcels to be ready to create a ship request. Prices of additional services are horrendous. After creating ship request, I cancelled it when it was still possible, but despite being "cancelled' in the system, they shipped it. All in all, it could be worse (definitively there is potential), but is not even close to positive.
Thank you Maxwell, he did more for me than 4 other customer services reps, at least he took action and solved my problem.And escalated the issue of a package that has gone missing myus needs to investigate it, the only reason I am giving 5 stars is cause of Maxwell
I honestly don't know what to doI honestly don't know what to do. I had items that never got delivered to me. The driver forged a signature and left it on a doorstep. I was out of town. The delivery company have suggested it may have been stolen. I was advised by the delivery company to claim Myus.so I emailed. I was told to submit a claim, which I did. over two weeks ago.every subsequent email I've sent has told me to 'submit a claim'. Even when asking for updates, it just says the same god damn thing.Their WhatsApp messaging customer help is useless. You have to start off with a POS digital assistant. Many hours later they reply and then if you don't write back within 5 minutes they close the chat.I'm talking 6+ hours of a gap between my messages and their initial reply and then they close the chat after 5 minutes if they don't hear back.there seems to be no recourse. atrocious customer care
We went to order 2 items from Walmart and after failing to be able to input UK address we then realised we had to use a 3rd party shipping service ... found my US and paid for a subscription then placed order using my US shipping address for a US address all went through,even got an email to confirm from Walmart. Then within 10mins 2nd email from Walmart cancelling order due to "cancelled as your account has returns violations " - and that was linked to my US address / account obviously!!! And that was my husband placing order, so a few weeks later when i was looking to order something i found shopping.myUS and thought it was a different one, until i saw some reviews on their site, that weren't great (understatement of the year, actually multiple reviews that were horrendous!!) - a number of people saying packages arriving with items missing from packs and the prices were very inconsistent ( e.g full case for $40 then another of same for $69.99.) So i decided to actually do some quick checks before parting with $220.. it appeared it was the same company!!so from my 1st experience, reviews on their own site and reviews on here, i think itll be wise give this one a miss!! Any recommendations on others to use would be great though
hello, i have opted buy for me service and they put me in deep trouble. Provided electronic tracking number of DHL and item not picked up from warehouse from last 3 days. Sent tons or mails without getting any reply. chat support is not telling anything. I am really stuck.
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