Review Time
I had a good experience with this company in the past BUT have just been charged $70 shipping on a package worth $50 with absolutely no warning. Disputed as soon as my money was taken and was told there was nothing they could do as it was already processed. I asked where it showed this ridiculously high shipping rate as an option, as I was quoted just 17.99 on their shipping calculator. I choose to pay customs/duty in advance and they said the shipping rate used was the only option available for if these fees were prepaid - I asked where it showed this and they couldn’t give me an answer and refused to help. One customer service agent was pretty rude and cut me off. Another just kept copying generic answers, which didn’t answer what I was actually asking. I will absolutely be avoiding from now on.
Awesome price and fast shipping. Love it.Used MyUS a few times, the shipping rate is so much cheaper than retail price. and they offer premium like Fedex.UPS,DHL as well as budget friendly carriers. My package arrived in 3 days via DHL and in perfect condition. and their subsidiary packagehopper is pretty awesome too.. The shipping cost is 60-70% cheaper than retail price. Will difinitely use their service again. very happy.
Do not use this company and definitely do not add PayPal to your billing account. They set up a billing agreement and will dip into your funds with no notice and take what they want. They charged me over €100 to ship 5 items within the USA not internationally and they did not consolidate the shipments as I asked charging me more than the value of the items for each shipment. They also charged me €32 before they even shipped anything.
Received my package from My US. I paid for extra padding. When they sent me photos to show what was being shipped, my Amazon exclusive Funk Pops we're in perfect condition. When they arrived they were completely destroyed. I made a claim as I paid for insurance as they state they don't cover manufacturers boxes. As I pointed out this has nothing to do with that as they had put heavy items on top of the funkos which has destroyed the boxes.
STAY AWAY!This company is borderline fraudulent, and at the very least extremely misleading. After only 1 order I closed my accountI chose to open an account because they presented me with a variety of affordable shipping options that I could choose from - this is a lie.Immediately after receiving my parcel they charged my credit card, and shipped it with one of the most expensive options, and without my consent. So instead of paying $22.99, I had to pay $40.99.Furthermore, they charged me an extra $31 for taxes and other stuff that they don't explain in the invoice. The tax rate was almost 3 times the amount I was supposed to pay. They don't tell you that you are going to pay the tax directly to them, and they don't tell you why you are paying that amount.So, overall I ended up with a $74 bill instead of the $23 that I thought I was going to pay.I sent two emails to the company, without any reply.I highly recommend you stay away from MyUS.com
I have noting but praise for MyUS.com. Put my choice of purchase in the link box, personal shopper did the rest. Item got shipped to MyUS at Sarasota then shipped very fast to my address in the UK. I was kept informed throughout the transaction. Thank you for a wonderful service 10/10
Very unprofessional service they lost my package and they still sitting on their chair doing nothing they lost my package which is just like jems to me I think warehouse team is very careless and bunch of useless people are working there I will give up my membership
Damn wish I read these reviews first, yes as you can guess I also got stung by the Myus scam. I signed up today for just a one off free membership package send, then got stung with 2 lots of membership fees..?? I used paypal, but now will have to see if I can get my money back... last thing I need at the moment.
Canceled; they kept on charging me; got a refund but they still kept on charging me. Then I got notice of a shipment not meant for me and to cancel again, I would have to have the other customer's shipment discarded. They said there was no other option except for me to wait to hear from management.
Very slow shipping, ver slow applying to orders to suite maybe 5 days or more after arriving to address, consolidating packages is just a more expensive option when applied You must expect fees for any step even if you miss ur suite number but your name is listed WhatsApp replying may take 24hrs or more ..The service was better 1 year ago but it is getting worst
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