Name: sibstar.co.uk
Telephone: 01962676080
Rating: 4.0

Timmy Walker Guest

This card is amazing

This card is a amazing ,not only to be able to control the amount is being spent but to be able to add more money on a daily or hourly basis is a game changer .

Date of experience: Nov 26, 2024

Wilmon Morgan Guest

1 year ago

Don’t bother

I started the process on 26th September after my sister had already tried and given up.The staff do not seem to want to talk on the phone preferring emails, hence 27 emails later and still no card! I have now cancelled the application

Date of experience: Nov 26, 2024

Tonja Baker Guest

1 year ago

Have recently set up a Sibstar card for…

Have recently set up a Sibstar card for my Aunty. Early days as only just set it up but love the concept and the additional safeguards in place to help your family member manage their money independently but with additional safeguards in place. Set up is easy and the customer service team have been excellent and responsive with my queries. Feedback would be the turn around time on receiving the card (up to 10 days) is very long. Not sure if there is an option to have a cheque book but that would be beneficial if possible.

Date of experience: Nov 25, 2024

Kizotau9972 Guest

1 year ago

Good service and excellent response times.

The application was fairly straight forward. Any questions I had were answered quickly. This card was for my mum so that her Bank account is kept safe.

Date of experience: Nov 12, 2024

AB29 Guest

1 year ago

The up-front documentation is a little…

The up-front documentation is a little onerous and I don’t really think a lot of it is really necessary.The helpline and email support is very good and speedy.The card in use is very good and allows independence of the user but with support from others.Nice concept and is working well

Date of experience: Nov 12, 2024

Vernon P. Guest

1 year ago

Very helpful

I received help very quickly and the support team even asked if everything was ok. Top.

Date of experience: Nov 11, 2024

Richie Lewis Guest

1 year ago

Using Sibstar overseas

I needed to find out if I could use Sibstar in USA... Sibstar responded quickly (yes I can) and added additional information re where exactly the card could be used (mastercard logo displayed) and cost per transaction. I was happy to find the fees are low. Thank you Sibstar. Looking forward to using the card overseas.

Date of experience: Nov 11, 2024

Herman Barnes Guest

1 year ago

seems like a nice team

seems like a nice team, that responded to my email, which I appreciated. thanks.

Date of experience: Nov 11, 2024

Sophie Brandt Guest

1 year ago

Fast response times to all queries

Date of experience: Nov 06, 2024

Davina R. Guest

1 year ago

It's taken us 6 weeks to set up this…

It's taken us 6 weeks to set up this card for my dad's carer. It's very complicated and involves uploading lots of documents, which then fail and have to be sent in. The card took 2 weeks to arrive in the post and has been difficult to get it to work once we received it. Involving multiple trips to the cash machine to try and activate it. I think we've realised that if you try to check the balance at a cash machine it will reject the card and tell you to contact the card issuer. We've finally got it working but surely there must be simpler cards out there. The app is also not available outside of the UK making it tricky as my sister lives overseas.