Review Time
Sibstar provides an invaluable service, it has given my uncle, who has been diagnosed with Alzheimer's, some level of independence back after his bank had to remove his access. As his attorney, it's easy for me to control everything through the app on my phone, and keep and eye on what's going on. Signing up was straightforward and the Sibstar support team helpful. I've contacted the team by phone and email on a few occasions, and each time the support has been friendly, helpful and rapid. The options to be able to set spending limits on the card have proved useful, and work well. There have been a few issues though, which is why four star rather than five. (i) His local ATM is at the local Post Office. The first time he tried to use the card access was denied. Luckily I was with him, and on phoning Sibstar customer support, we learnt that the Post Office have not signed up with the service. Luckily there was a second machine at the nearby Co-op, which worked perfectly. (ii) I've hit a few bugs, the most annoying being logon to the app with face ID, which frequently doesn't work. So I have to refer to the password details. A small inconvenience though, compared to the benefits of using the card!
This was exactly what I needed to make sure my mum retained some independence when she was no longer able to manage all her finances. It is straightforward to set up and the app is easy to use. Support is there when needed , and excellent. Would recommend to anyone in a similar position.
I can’t rate this card highly enough. It’s been so good for my aunt who has vascular dementia as we have the settings on for no phone or internet transactions. She has tried to give out her card to various callers who have tried to make her some some scrupulous service over the phone but the Sibstar card won’t allow it. The customer service received has been great too when setting up the card.Would really recommend for anyone wanting their loved ones to retain some independence but also be protected. Well done Sibstar!
Support staff very helpful and usually quick to respond. The system needs a bit of updating in some areas, such as you can only download/print transactions after they publish the monthly statement. Although you can see them on the app it's a small screen on my phone and it would be helpful to download to a spreadsheet or print them for checking spending. Overall very pleased just needs some upgrades.
Most likely due to being one of their first customers but I've had to cancel the account after 6 months. The administration has been complicated from the start compared to known providers. The latest example is in being assured 10 days ago our account had been closed and funds returned but it hasn't. From a Dementia perspective, Nationwide have been able to provide the same service for free with a joint account, hassle free.
Haven’t used the service yet but asked a question to clarify something about both end user and support person being able to have the app and the response was very prompt and helpful. Customer service seems very good. Will look into this further.
Only recently had the Sibstar card for my mother who has dementia.It’s now peace of mind that the continuous scammers that are forever ringing her can’t get at her main Bank Account.The staff at Sibstar were really helpful in setting it up, I couldn’t ask for more.
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.
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