Name: sibstar.co.uk
Telephone: 01962676080
Rating: 4.0

VL48 Guest

Great service

Great service, very efficient responses to any queries. Well organised.Sibstar card was convenient, limiting risks and encouraged my relatives independence. Would definitely recommend!

Date of experience: Oct 05, 2024

Annette Lewis Guest

1 year ago

Excellent Support Team

Some initial teething problems with the App and card, but these were quickly resolved by the customer support team. They also took the time to explain why things had gone wrong, and were very patient and understanding in the face of my sorry lack of ‘tech savvy’.

Date of experience: Oct 01, 2024

Narcissa Guest

1 year ago

Overall I would highly recommend

Overall I would highly recommend Sibstar. I haven’t found any other bank card that can offer the flexibility and controls that the Sibstar card and app provides.If the tech on the chip could be sorted, so that the pin could be reset just by putting the card into the trades people’s machine, rather than taking it to an ATM each time, I would have given it 5 stars. The first card didn’t provide this function at all and the replacement card only worked for a week or so. Sometimes my friend is in a restaurant and it’s very embarrassing not to be able to pay and when flustered she doesn’t have the capacity to know what to do next. Mercifully there are a lot of understanding traders on the High Street.

Date of experience: Sep 27, 2024

Pete Reed Guest

1 year ago

Really satisfied with Sibstar

Really satisfied with Sibstar. Have been using it for a year to manage the payments for someone for whom I am a carer. It is proving an excellent tool and easily managed on my smartphone.

Date of experience: Sep 24, 2024

Georgene Wilson Guest

1 year ago

A company that really understands old age and which provides a brilliant product to support families

Sibstar is a company that really understands the financial needs of the old and those who care for them.The card and control through the Sibstar app has worked brilliantly for our family over the last year or so. It gives peace of mind for us assisting our 86 year old mother who is losing hers.The personal attention and customer service has been excellent from Sibstar. I believe the product represents excellent value for a small monthly fee and is a bespoke solution for families looking to help their older relatives with managing money.The set up process was easy. I would recommend getting a Financial and Property Power of Attorney in place in advance, that can be done online through a government website, that process can be quite lengthy.

Date of experience: Sep 20, 2024

Edgar Baker Guest

1 year ago

Finally a solution

i tried two other banks to facilitate a carers trusted person card and none offered the flexability on Limits and expenditure that Sibstar do. Customer service is always quick to respond.

Date of experience: Sep 17, 2024

Marta Cooper Guest

1 year ago

Peace of mind …

The use of the card has saved my brother from many scam and nuisance calls asking for money. As I live a long distance from him it has given me peace of mind.

Date of experience: Sep 09, 2024

KC76 Guest

1 year ago

I can’t tell you enough what an amazing…

I can’t tell you enough what an amazing service this is, I searched high and low for a product like this and it helped our family so much, with a very sensitive situation. Don’t waste your time with Banks and use this service.

Date of experience: Sep 06, 2024

CB39 Guest

1 year ago

The process of setting up this card for…

The process of setting up this card for my dad has been relatively easy. Using the app has been very simple and knowing that my dad is safe will be a huge relief

Date of experience: Sep 03, 2024

AT Guest

1 year ago

I found details of the card on…A brilliant idea.

I found details of the card on Alzheimer's UK. I found setting up very easy with the friendly and helpful team to advise me. I can now manage my husband's spending while still retaining his independence.