Review Time
I have been using Sibstar for my elderly parents for a while as I look after their finances. I have always found the team to be incredibly kind and helpful. Sadly mum lost her card and I froze it but it took 7 weeks to get her a replacement card. This would have been a 5 star review if not for that. Leaving a vulnerable old lady without access to money for that long is unacceptable.
For a bank card supposedly to help those with Alzheimers, we've experienced norhing but stress. The card arrived, but the pin didn't work. We were told it hadn't been activated by Sibstar. Tried again, this time we tried to change the original pin to a personal one - and the response was we couldn't use a supermarket atm, so I went to the next town to Lloyds atm. Guess what? Pin denied. This went on from 16 Aug to 27 Aug - with no resolution. Apparently the tech dept and accounts dept had no idea how to resolve it. I asked for a new card to be sent so we could start again- Apparently this wasn't possible.after repeated calls and emails - whilst dealing with my mother who has Alzheimers, I finally told them to cancel everything and close the account. I'm absolutely disgusted. If you need a stress free life, do not use Sibstar
I really really want to like this card but it took forever to set up - hard to get an ID selfie of someone with dementia when you live far away ...then after weeks sorting it out, it turns out their cards have 'known issues' at co-op,tesco, RBS and other cash points. When someone lives in a rural area and there is no other cash-point in walking distance, not sharing this information up front and then simply suggesting shopping and getting cash back (this is a dementia card right? keeping things simple ...) or finding another cash point is more than a little annoying. Please can you fix it so these VERY common cash-point locations can take your card.In response to the reply - I did liase - I was told nothing could be done to make co-op, tesco or RBS cashpoints usable - please do fix this!
Working for the Alzheimer's society, I meet many people living with dementia. I am always looking for products that I can recommend. I contacted customer services to see if I could get some leaflets as one of the questions I frequently asked is how to support someone with managing their money. Customer Services could not have been more helpful and the leaflets arrived very quickly.
As someone who works for the Alzheimers Society and attends a lot of events, I contacted customer services to see if I could get some leaflets for me to promote Sibstar as one of the questions I get asked frequently is how to support someone with dementia with managing their money. Customer Services could not have been more helpful or responsive. Thank you!
I have recently opened this account after struggling to get a card with all the facilities I needed. The support from start to finish was exceptional. The App is so easy to use, I would recommend to anyone. The staff are so helpful, nothing too much trouble!!
I had a few problems with the online form, it takes ages to scroll down the months/years for date of birth. And proof of ID was an issue because the cardholder doesn't have any picture ID. However the customer support was very helpful and responded very quickly with help. Just waiting to receive the card now but expecting it will be a major help to enabling the cardholders day to day life
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Helping families living with dementia to safely manage their everyday spending.
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