Review Time
From start to finish the entire process was professional and efficient.Nico was excellent when he came to quote, made us feel comfortable and kept us very well informed.The survey was completed by Campbell and again professional, courteous and clean.Installation was completed over 9 days by 3 fitters ( Trev and his boys) Friendly, helpful, respectful and extremely hard working along with a cheery disposition made this experience so simple and stress free. The property was left as clean as they found it at the end of every night leaving us nothing to do😂Thank you guys👍All through the job we were kept informed with dates and work scope by the Contracts manager Lee, and again thanks for everything Lee.The finishing off of the windows externals were all completed within 6 weeks after installation, and as we only had 2 snagging items, these were all dealt with rapidly.In my opinion after the experience we had with Sidey I wouldn’t hesitate to recommend them in the future as they did exactly what they said they would and left us with a superb looking replacement windows and doors.Property was replacing 23 wood frame windows along with patio doors, front door and side panels, internal security door and outdoor cladding on 4 sections. All in a C Listed building
Ordering was fairly smooth, but little or no follow up calls or information from sales rep. Communication was poor and could be much better.Installation was slick, but a bit rushed at the end, requiring a second visit to complete and correct minor defects.Absolutely no follow up contact, enquiring about satisfaction of item or work. I was left feeling that I was doing Sidey a favour giving them the work. Also, the sales rep. was aware that I required other work, but no enquiry was ever made.
The came up from Fife which is a 2 hour drive. Proceeded to put their music on outside my property and yes it was loud. As for swearing…..it’s not professional at all. One frame has 2 screws holding it up resulting in holes in the walls. Total bodge job. There was no consideration especially when the old windows were taken out, the ground floor of our house has bits of plaster and is covered in dust, apparently they had a hoover but didn’t use it. There was a lot of shouting (music on too loud) was told a plasterer would come up to make good……. Our lovely house has been turned into a nightmare
A first class product from Sidey’s Heritage Collection that replicates the original sash single glazed windows on our property.There were a few teething issues (from what I’ve heard this is not uncommon with double glazing installation), which were rectified promptly.Sidey is a little bit more expensive than other firms but you get what you pay for.Excellent service, friendly staff brilliant product.
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