Review Time
Exceptional service from Silver Cross- the pushchair had a problem with the break- 3 years after purchasing and they collected it and did a full service and repair. No hassle and a very quick service. Owing to the excellent aftercare from Silver across- would purchase from here again!
Every product I have needed for the baby from prams, baby cot next to the bed, high chair, bags so much and I’m on 3 prams! Everything has been amazing. At no fault of Silver cross I’ve had to replace my high chair tray, I had a new one in the post the next day! My pram had been damaged and told them in less than a week I was going on holiday and with no hesitation, a box was delivered, pick back up and fixed and cleaned and delivered back to me within 36 hours! The customer service was kind, understanding, went above and beyond and seriously put my faith back in businesses, nothing was too much trouble and had solutions for everything. I feel a little gutted I didn’t get names because I actually spoke to more than one member of the team and every single time, I didn’t have to repeat myself as all the info was there! Thanks again for fixing my clic pram for holiday (best pram for travel!!) love my pop and reef too but honestly want to thank you again for being so helpful.
I bought the silver cross reef 2 special edition bundle which cost £1780, so an extortionate price. The pram isn’t worth it, it’s sold as “all terrain” well advertised like that and it shouldn’t be, in fact it’s false advertisment. The pram struggles going up a path of stones, can’t go over the smallest of curbs, the wheels lock constantly. My brake has broken so unsafe for my baby to be in and currently can’t use. The chassis is flimsy, wobbles constantly. The frame scratches really easily. For the price of the you’d expect it to be amazing and it’s just not. I have had to buy another pram in the meantime of silver cross getting back to me on what to do with the pram. I’ve only been using this pram for 4 months. I know I’m not the only one who thinks this about silver cross, many mums I now know have the same issue
Get rid of jade assemble specialists!!! Canceled my order because they use these do not use until that get rid of them!! Awful company, don’t use any company that uses jade as their delivery company, they had my package for well over a week kept phoning and was fobbed off with its with the planning team. Was finally given a date which I could not do and they basically said I have to wait 3 weeks for another date. For a company that has a planning team they couldn’t say whether it was am or pm. Cancelled my order because of this company and will not order anything else from silvercross until they get rid of this company!! John Lewis also uses this please avoid at all cost!
Unfortunately, the stroller’s mechanism is quite weak. The folding system feels flimsy and often gets stuck, making it frustrating to use. After just a few weeks, it is impossible to unfold it to put in the car. I expected better quality for the price. Would not recommend for daily or long-term use.
Silver cross are exceptional ! I bought a silver cross buggy from amazon and had a fault eith it from day 1 . I contacted amazon who wouldn't do anything so after that contacted silver cross . They organised for my buggy to be picked up by dpd ( even sent a box out to me beforehand) , the buggy was then sent to a silver cross engineer for them to have a look at ( turns out BOTH rear axels had to be replaced) and they also got dpd to deliver the pram back to me - all free of charge! They kept me updated all the way through the process and cannot fault their customer service
The hood has Broken on the clic stroller we purchased. Silver cross sent a box out so this item could be packaged up to be collected on the Monday 21st July it arrived in their service centre on the Tuesday 22nd July and by the Thursday 24th July we had it returned all fixed. They kept us informed with emails and delivery times for collection and return delivery. They were really efficient as knowing this product would needed to be returned as quick as possible
Purchased the coast 17 piece bundle for our newborn and have not been disappointed. The products arrived safely packaged, in a timely manner with good communication throughout delivery. The quality of the products speak for themselves! When we had a milk spillage on our Lunar bedside mattress, customer services were quick and efficient in sourcing and sending out a replacement from their spare parts store very quickly. The advisor was excellent to deal with too and quick to answer the phone - a big relief after a stressful event. Both the products and customer services live up to the Silvercross brand and reputation. I would purchase further products (when needed) in a heartbeat and recommend to anyone!
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Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.
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