Review Time
Great customer service. Was looking for replacement shoulder pads for my Silvercross Clic stroller. The colour wasn’t on the website so I contacted customer service online. They responded within 24 hours with a payment link to process the order.
AVOID AT ALL COST!!!Silver Cross Dune & Newborn Pod Bundle. The Newborn Pods belly band which has velcro closing was rendered DANGEROUS & completely uselss after just 1 short stroll. The belly bands velcro strips stick to the fabric and have completely ripped the fabric leaving loose, long elasticated threads all over the pod. They can very easily wrapped around an infants finger or worse!!!! In my case, The pushchair seat has one leg strap on the magnetic harness shorter than the other. So even without the Pod I have no safe way to secure my newborn infant in this unit. The Dune comes with a cup holder that, even on the smoothest of footpaths, splashes hot coffee all over the unit & the infant inside. The wheels on the Dune are so narrow that the unit tips forward on its 2 front wheels sending the rear wheels up in the air with newborn inside. Ive been asked to send a video of this....Seriously, do you actually want proof of me harming my chid or a video of him in ICU before you will act on my very serious concerns. The bundle is completely useless to me as it cannot be used safely! Maxi Cosi Cabriofix Car Seat is an alternative (recommended) infant seat & I purchased this as their own Silver Cross car seat was extremely heavy. I purchased the recommended Universal adaptors for the seat from the same stockists. They leave the Maxi Cosi shaking all over the place as the unit is being wheeled. The customer Service provided by Silver Cross stockist in Ireland is appalling (David Lowe) and I have been left with a product I cannot use, along with all the extras I forked out for footmuff (€145, Seat Liner x 2 €110) I have contacted them numerous times to explain that perhaps my unit could have a production fault but they dont want to admit this. no other option but to purchase another newborn bundle that I can use safely. Shocking customer service for Irish Customers!!!! I have done all in my power to get David Lowe to resolve but they continue to avoid and lie to me via email,evennoffered a new replacement but on collection it was a damaged shop floor model, therefore I am hoping Head Office (UK) can see this and step in
I had to convert my grandson's toddler back back into its cot configuration for the recently arrived grandson2, the upgrade. Sadly, most of the parts had gone missing in recent house move. The girl at Silver Cross swiftly identified the exact model of cot/bed and sent me the entire bag of parts within 48 hours. Grandson2 is now happily burbling away is his newly assembled cot and all is good with his world. Absolutely stellar customer service!
We bought a full Onyx couloured set, Chair, Basinet, Hood. The hood of which has faded not once, but twice on two occasions with in six months of use. We initially contacted and received a replacement only for it to fade once again to the point it looks arguably worse than the original, Imagine if someone had poured bleach over the entire hood. (We live in Scotland before anyone thinks sunlight). We have attempted to return it but are being told its fair wear and tear rather than a fault of some sort. Funnily the Basinet is still the original colour it is just the hood that seems to suffer from the intense fading. We bought Silver Cross on both of our mothers suggestions but would now with our experiences hazard against anyone buying this "Once Great British Brand".
I have been gifted a Camberwell cotbed for our grandchildren but some of the fixings were missing. I originally phoned for another model but discovered when taking the cot bed apart I ordered the wrong parts. I phoned back and it wasn't any trouble at all, they just agreed to swap over the parts for the correct ones. I then discovered I couldn't find the assembly instructions online. I called again and asked for the instructions which were sent on email. So impressed with the help I got today and looking forward to seeing my grandson in his new cotbed.
We had be giving an Astor cot by our neighbours for our grandchild. Unfortunately it was a model that had been discontinued and there were screws missing. Silver Cross were excellent and sent a batch of screws, very quickly, however a couple had been omitted due to a packing error. The customer service was extremely responsive and very helpful and sent the missing screws the next day by DPD. I cannot fault their service. 5 star. ⭐.
We've had fantastic experience with Solver Cross from initial purchase to after care. The quality of their strollers and car seats are amazing and we've never had any issue with them. When reaching out to them for advice, they were very prompt with their response. I can't complain at all. Nice to have a company like this when the safety of your kids is involved. We were happy with everything that we purchased for our first baby that we decided to go with Silver Cross again once we had our second baby. Highly recommend!
A year ago, I bought a stroller from Silver Cross, and it was a perfect product. However, a few weeks ago, its collapse mechanism failed.Since the item was under warranty, I contacted the Silver Cross team and provided the details, including a video. They immediately offered me a refund or a new stroller from their current model line, as the model I purchased had been discontinued.I was pleased with how they responded to my query; they promptly responded and offered a solution. They even sent me a large box to pack the stroller, and arranged a prompt collection from my home.This was super fast after-sales service, which is where most companies fail. I am very much impressed by Silver Cross and would recommend them to anyone.
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Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.
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