Review Time
A fantastic company! Have used them since 2021 for my silver cross wave travel system, additional car seats and now our stroller. You just can’t beat the quality of silver cross! After 2 babies our travel system is as good as brand new. We’ve just sold it to a new couple having their baby and they couldn’t believe how new it looks. Believe me when I say it’s had some hammer, we’ve had it abroad, all terrains, it weathers so well. Love the craftsmanship of the build and customer service is first class. If I need to buy a new pram in the future I wouldn’t hesitate to get silver cross again. A brilliant British brand!
We owned a newborn car seat which functioned well. Importantly Silver Cross have their own recycling scheme where their car seats and pushchairs can be returned by post and recycled. Otherwise, these are very difficult to recycle and baby banks don't routinely accept them.
A zip on our Silver Cross carrycot broke but when we got in touch with customer services they were extremely friendly and helpful and sent out a replacement carrycot straight away. The carrycot had already been used for two children but it was still covered by their guarantee. Excellent customer service!
When my daughter’s Silver Cross Bromley bedroom suit was damaged during moving, I emailed customer services at Silver Cross to see if they could help. I was so pleased treat with professionalism and compassion. For my daughter this was an upsetting time, but the team at Silver Cross helped in a manner that took the stress away, answering emails promptly with a friendly tone. Within 48hrs the replacement parts had been ordered and dispatched.Well done Silver Cross you have developed a culture of good customer service a culture that few businesses get correct these days.
We've had the Reef 2 special edition travel set since Jan this year. The pram is exactly what I was looking for, we've found it to be very sturdy and comfy for our baby with the transition from the basinet to the seat. We recently had an issue with our rucksack and made contact with Silver Cross. They sent out a replacement rucksack with no issue. I'd recommend the whole travel system and we were even happier with the level of customer service following the issue we had and how quickly it was ressolved.
i don’t normally write reviews but i felt the need to rate silver cross customer service a massive five star, the professionalism and efficiency in sorting out a fault with my pram second to none, from reporting the fault i have had constant updates from arranging collection and resolving the issue this process has been seamless it is very refreshing to deal with a company that just deals with the problem so a big thank you it has been a pleasure dealing with you thanks
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Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.
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