Review Time
We had ordered our pram for our first baby but we're unhappy with he colour when we saw it in person. Customer service were excellent- thanks to Amber we were really excited to receive our replacement silver cross pram. She was helpful, understanding and really went the extra mile to ensure we were completely happy with the solution.
Silver Cross’s customer service is excellent! Our buggy, after two years of use, was becoming unstable and the whole process of contacting the team was seamless and very efficient. They sent a box for the return of the buggy for service/repair and when they found that it wasn’t repairable they offered a new one.We were happy to accept this and the new one arrived within three days.
The customer service from Silver Cross was amazing. From the initial contact to the resolution all the customer advisors I dealt with were friendly, helpful and professional. The process of returning our broken pram and receiving a replacement one took under 2 weeks.
We ordered the Dream interconnecting car seat and base, bassinet and pram chair before our daughter arrived. We knew Silvercross was a fantastic brand so felt safe in the knowledge all of the products were high quality. Our daughter had grown out of the rear facing car seat so bought a new one. We were then left with the old car seat, horrified that I may have to send it to landfill. I was very happy that Silvercross offers a recycling scheme. I sent a query, they answered next day. They send out packaging for the car seat and base via DPD. Once this had arrived, customer services organised for DPD to come and collect whenever was convenient for me. I found the whole experience super easy and convenient and very happy knowing it’s being recycled.
I am so disappointed with my Dune 2 pram and I would not have bought it at all if I had known how poor the design was. I spent such a lot of money on the bundle which I bought through John Lewis and I hate using this pram with my 7 month old. The main design fault is the harness, which is unfit for purpose. I find it hard to believe someone designed this magnetic hardness expecting a child to sit still for it to be secured together. With winter clothing as well, she is 7 months old and average in size, but it is almost impossible to do it up. How will I be able to use this pram when she is 3-4 years old?The wheels do catch very easily and considering it is advertised for city living, I live in a pathed area and I still find it hard to use on normal paths. It is pointless having wheels being sold like this, in my opinion. The reason for 1 extra star is that my pram was collected and they did replace the wheels and faulty canopy, which I’m pleased they did. They also did send a box for it to be sent off so this was all positive. However, the harness is the main significant issue and it was considered not faulty but the design is ridiculous. I find it difficult to accept that I am meant to ‘just live’ with this pram because the hardness is designed like this and I don’t want to use it. Especially with it being one of the most expensive purchases for my baby. I sadly would not recommend a Silver Cross pram to anyone.
I recently purchased a high chair and had a minor issue with the assembly of the product, I reached out the customer service team and there response was first class, they sent me a video to show me were I was going wrong, I couldn’t fault silver cross at all, I would highly recommend them to anyone, fantastic , caring people who go that extra mile.
I got the Cove 10 piece travel system and so far it has been absolutely faultless. The car seat is super easy to carry and secure in the car. The pram/bassinet is beautiful and I have been on many walks with my newborn. The customer service was wonderful- special thanks to Sophie for helping me find my perfect pram!
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Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.
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