Review Time
Nothing is covered under warranty, extremely expensive brand for nothing. Such a shame, was proud to order a British brand make which I thought was of great quality and standards. Had proven the opposite and within 6 months of very little use, saw deterioration. I bought the whole range for my child, would advise against. I really thought they would cover discolouration of their products but they blame everything under wear and tarp should have just bought any cheap brand of went for Joie instead.
Silver Cross after-sales has been very poor.Bought Bromley Oak nursery set(order: SXC251738) for £720 and it arrived with cracked panels. I was told replacement panels would be sent within 2 working days. It’s now been 12 days, nothing has arrived, and my follow-up messages asking for an ETA have been ignored.You pay a premium expecting decent customer service, but they can’t even respond with a basic update. Unacceptable.Update: Changed review from 1 to 3 since they arranged the delivery promptly after this review.
Telephone was answered within seconds very impressed you can speak to a human being. Most companies dont even provide a telephone number which results in enless emails and generated replies which is so frustrating. None of that with Silver cross. Jenny was very helpful and gave good advise and excellent custer service .Silver cross went above and beyond they didn't have to replace my item but did. After an email providing receipt and photos and an other phone call again excellent customer service spoke to Jess. Few days later received replacement item. I will continue to purchase silver cross products and advise friends to do so because of the excellent after care service and the great customer experience I received.
Although I’m not fully happy with the pram I ordered, I have to say the customer service from Silver Cross has been excellent. The advisors were incredibly helpful and always quick to respond to my questions.The way my concerns were handled and resolved really stood out to me and I felt supported throughout. Even when a product isn’t quite right, great customer service makes a huge difference and Silver Cross delivered on that front.
Brilliant customer service! My stroller needed a small repair, I contacted them online to see if it could be fixed. After sending them photos, they sent out a box for me to package my stroller in and arranged someone to collect it. They repaired my stroller and returned it within 4 working days, all completely free of charge and no hassle at all. Brilliant company, thank you!
The best customer service I have experienced. As wonderful as the quality of these products are sometimes issue do arise as that’s life, but how a company treats you when this happens says a lot about them. I have ordered mainly all Silver Cross items for my Son and the quality has always been wonderful and I have nothing but praise. However have just had an issue with my Sons Silver Cross Duel Mattress. I phoned customer services on Monday evening and quickly got through, they asked me to send some images over of the issue and I woke up the next morning to a notification saying a new mattress will be being sent to me, and once it arrives please contact them again as they will be happy to collect the old mattress. Really easy and straightforward and I have been very pleasantly surprised by this company and how they treat their customers. Cannot recommend enough and thank you for making what could have been a very stressful situation completely smooth sailing. Also would like to thank and credit the wonderful customer service team who have helped me with this, and provided outstanding customer service. Thank you!
I have updated this review and rating. I had an initial negative experience with customer services in regards to a faulty car seat. Following my expression of dissatisfaction, a representative of Silvercross phoned me out of the blue to apologise and to rectify the situation. They were incredibly helpful and send me a brand new product which arrived within 24 hours. So, what started as a negative experience has been turned around and I've been very impressed by them.
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Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.
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