Review Time
I purchased the Cove system through Very, the delivery was late, but eventually delivered in December. There was an issue with Very and they hadn’t sent the promotion pack that was stated on the Very website. We got in touch with silver cross as was not getting anywhere with very. Wow, what a difference! Excellent customer service from Sally McGlashan, who sorted us the pack and also sent a voucher as a gesture goof goodwill, that’s how customer service should be done! Thank you.
I was very excited to receive a stroller from this company but it never shipped. I ordered adapters for the stroller that were received, but the stroller itself never shipped. Silver Cross has withheld a refund for the stroller and is demanding I return the adapters until they can issue a refund for the stroller (even though the adapters were a completely separate paid item). I highly recommend NOT buying from this company as the customer service is awful and they are illegally holding money for something that was never shipped.
Review so far! We have not opened everything yet because the baby is not due till January but I must say I am really impressed with the furniture, great quality and the delivery of items and customer service which has been excellent.I look forward to opening the cove items nearer the time.Thank you very much.
Their customer service is sublime, absolutely exceptional. Their car seats are also very good with great quality and so easy to use. Had a minor issue with the pull cord loop on my Allmotion 2 360 parting at the seem and silvercross replaced it within 2 working days and collected the old seat all FoC. They are absolutely brilliant and can highly recommend
We had excellent service that was so quick with a repair to our pram. We received a flat-packed box within two working days and our pram was collected the next day, repaired (with a whole new part added instead) and returned within 3 working days! Everyone that we have spoken to via the chat has been friendly and we are impressed with the customer service. Thank you!
Contacted regarding a faulty product. It was unfortunately out of warranty by a couple of months but the customer service team were extremely helpful and offered to replace the item on this occasion. Fab customer service and always a very prompt response to any queries.
Silver Cross stepped up and made everything so easy! I originally bought my 'Silver Cross Reef 2' from a retailer and received very poor customer service; they simply wouldn't respond to my emails or calls regarding a faulty chassis.When I contacted Silver Cross directly, the difference was night and day. Not only did they send me a replacement chassis with incredible speed, but they also coordinated the collection of the faulty item using the new packaging. I have since purchased a high chair and car seat directly from their website because I know that if anything goes wrong, they truly look after their customers. Highly recommended!
Just a quick feedback to share about silver cross recycling scheme, where they arrange a courier to pick up unwanted car seats. Silver cross provided me with the packaging for the seat and collected in the same week. I provided them with the suitable day and time for me and everything was arranged just by an exchange of emails and wrapping the seat in the packaging they provided. We are silver cross users in our household and I have several of their items for our baby, which are of a good quality. I’d like to give credit where credit is due and promote this lovely and easy initiative where car seats do not end up in a landfill! This is my personal experience, I have not been asked to leave this review.
We have the Reef 2 pram bundle and had an issue with the release button on the car seat.Raised a request on the Silver Cross portal, provided video and photo evidence. Within 2 working days I had a response and the following day a new car seat was delivered.Excellent customer service.
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Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.
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