Review Time
The website does not update information easily. The discount codes rarely work. They shipped shoes to the wrong state. Instead of fixing the order, they just had them sent back. Emailed customer service several times. Rather useless people who do close to nothing to help customers. Shop elsewhere.
Returned Archfit Trainers purchased end October 2024 (£95) Derbion store on 1/7/25. The inside heels had disintegrated exposing plastic causing pain. The manager repeated same rehearsed script ' can't do anything as they are over 6 months old. He also said they looked 'over' worn despite telling him this is incorrect, having worn alternative footwear over the summer months. I mentioned I have purchased Skechers footwear over the years (loyal customer) , and asked if he would exchange them as they were very expensive and not fit for purpose, this was refused. No other solutions offered, told he was the most senior manager and I could not speak with anyone else. I had to ask for contact details for customer service and was given a telephone number. Called this number- message began with warning abusive language will not be tolerated, clearly a lot of angry customers out there. Unable to get through and ended call.I have tried to access Skechers customer complaints online but it does not appear to exist on their website ? ??. Eventually found an email address and still awaiting response.Will never shop here again. SECOND OPINION took my trainers to another store where they also sell Skechers. In sharp contrast the manager agreed to offer an exchange, and said she had also purchased same trainers that had disintegrated at the heel after a few months. I then explained I had not purchased them from her store, she replied that was a shame as she would have happily exchanged them.Later took trainers to Nottingham Skechers and was met with ' OUT OF 6 MONTH WARRANTY- SKECHERS ARE A FRANCHISE SO CAN'T DO ANYTHING. So being a franchise equals not being overruled even if item is substandard/ not fit purpose- no leadership/accountability. On website states trainers should last up to 4 years..........Looked up franchise; to earn a profit, a franchisee must manage the difference between their revenue and operating expenses, otherwise known as a profit margin. By running a tight ship and ensuring effective cost management processes are followed and high sales volumes are achieved, a franchisee can make healthy profits. Operational efficiency should be setup by the franchisor and should be covered in the initial – or ongoing – training offered.I have emailed CEO Robert Greenberg and MichaelGreenberg president co-founder for a response but not expecting a reply.
Iv worn Sketchers for many years and generally they have been a good experience, they are not the most hard wearing but im a big guy and accept they'll not last as long as they should, but 6 weeks is taking the biscuit.... 6 weeks in the sole of the trainer parted company with the rest of the shoe ... contacted Sketcher to be told to get stuffed basically.... I'll not buy Sketchers again ... EVER
Should have read the reviews before ordering. Shockingly bad customer service. Had 5 emails stating day of deliver and they did not arrive. Came the next day but needed a signature. Why would you need a signature for a cheap pair of shoes?? Note through the door that said they were going back to sender. Turned up 2 days later and someone just happened to be in. They were damaged and now nearly two weeks on from my email, no response. Don’t waste your time or money with them. If it goes wrong, you are on your own.
I’ve been a loyal Skechers customer for years and have probably purchased more pairs than I can count—always comfortable, always reliable… until now. Unfortunately, the pair I bought just four months ago has already started falling apart, with the heels deteriorating far too quickly for a shoe that’s supposedly built for daily wear.I reached out to customer service expecting at least a fair discussion—especially since I believed Skechers stood behind their 12-month warranty. Instead, I was told the shoes are not covered, with no clear explanation. When I questioned the warranty policy, I got no response—just a flat-out denial.This was my first time needing support from Skechers, and sadly, it will likely be my last. If this is how they stand behind their products, I’ll be moving on to another brand that takes quality control—and customer loyalty—more seriously.
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