Review Time
I’ve been puzzling why the purveyors of such a respected product would seek to sabotage their brand with such abysmal customer service.I came here, to TrustPilot, and found I’m far from the only customer Skechers have chosen to treat with contempt.And then it struck me - the genius of their online marketing strategy is to make the online experience so bad for their customers, that the ones who continue to buy their product might just make that trip back into the stores…After all, online shopping is supposed to save time, right?Not so with Skechers.If a product - like the arch support trainers I bought in ‘wide’ - turns out to be too wide, they make the returns process so difficult, convoluted and time-consuming, it would have been quicker and cheaper to just go to a shop. And ironically, that’s exactly what I was trying to avoid doing!Obviously, I emailed first using the online contact form, but part of the online mal-experience initiative appears to involve never replying to your customers - genius!The flaw in the cunning plan is that when I called to see if I could return my online purchase to an actual store as I’m unable to print out the requisite label, they said that wasn’t possible.So maybe they’re just so arrogant about what is after all, a decent product, they can afford to annoy their customers.Thinking positive - that can only be good news for the competition.
Despite their work shoes being the most fantastic for the price, the website and there associated stores filters suck terribly. They wasted at least 20 minutes of my time selecting filters so as to display the product that I’m interested in. It looked to me as if they’re trying to push their new slip in technology with someone like me who has no interest. They’re lucky that I have such a need and fondness for this for product , otherwise I would abandon use of their products.
So I guess I was excited to find finally buy a good pair of shoes. I have a lot of sneakers but I've always bought like cheaper sneakers but I'm on my feet a lot. So I was like you know what I'm just going to spend the money and buy a good pair of sneakers. So I bought them on Monday. Thursday I worked all day. Got out of work. I go to the grocery store Kroger's and I got a wine belt and big wine bottle in one hand and flowers. On the other hand and all the sudden I fall, I mean huge fall like bone crushing knee dislocated shoulder dislocated like bad fall. Well what had happened was there's this little like tab on the top of in the front of a sneakers shoe and if you hit that tab it's almost like hitting the stop. Ann a figure skate or a stop on a roller skate. I mean you just go flying. I'm 72 and my body. Wow I'm still recovering. It's been 8 days and I haven't been able to work. The hell I can hardly breathe. My ribs hurt so bad but I just believe that tab. And unfortunately I bought three pair of sneakers the slip-ons and when I got home emts everybody were there. I mean it was really a bad fall. Let me get back to that but when I got home I was like oh my God. I know it's these shoes. The shoe came right off my foot and I look in all three pairs. Have that tab on the front. It's like a rubber stopper
I am extremely disappointed with SKECHERS and their handling of my order. On May 21st, I ordered a pair of sandals to be delivered to my UK address, but as of June 3rd, they have still not arrived.Despite entering all the correct details during the order process, the US customer service team informed me that the delivery address on the order is entirely different—an address I do not recognize nor have any connection with. This is deeply concerning.I have sent multiple emails to SKECHERS UK Customer Service but have received no response, only one autoresponder. As a result, I now feel forced to seek legal advice since SKECHERS has taken my money but failed to provide the sandals I paid for.This experience highlights a complete lack of accountability and customer care. I expected better from such a well-known brand, but their customer service has been nothing short of abysmal.
I am writing this review with great disappointment and frustration. After only three weeks of wear the sole has "worn out" to such an extent that the shoes have become unusable. For a brand like Skechers, I expected much higher quality and durability, especially considering the price.However, what is even worse than the product quality itself is the customer support. I tried to resolve the issue through their support, but I hit a wall of irresponsibility and blame-shifting. No one wanted to take responsibility for the obvious defect in the product. They just kept passing me from one person to another, without any concrete solution or willingness to help.This is absolutely unacceptable. Not only did I waste money on a poor-quality product, but I also lost time and nerves trying to exercise my rights as a customer.From my experience, I can only say: I will never buy anything from Skechers again. It is clear that they lack concern for both product quality and customer satisfaction. Avoid them at all costs if you don't want to find yourself in the same situation.
Skechers in Branson Missouri. Employees were 100% USELESS! When asked to help, as it was our first time, the guy working didn't seem to know much about the different shoes.. then disappeared and never returned. Had another employee give us about 2 minutes worth of attention.. then same thing.. disappeared behind the counter. Seem that they are a SELF HELP STORE and the bodies there are only there to act as cashiers.. NOT helpful shoe salesmen! They had shoe sizers under the chairs.. but you are expected to get your own size and find your own shoes.. What a shame. If they worked for my store, they would NOT be working but looking for another job! SHAME on Management for allowing this to happen, unless this is their business model! This will be our first and last time in this store!
I purchased the sketcher slip in purposely because, I was having a hip replacement and needed something easy to get my feet into post op.I tried every way and I can definitely say that these shoes do not do that. I actually had to get a shoe horn to help get my feet (both) into them So disappointing.
Claim your business profile now and gain access to all features and respond to customer reviews.
