Review Time
"Stay away" Bad ManagementInternational export agent - Manhattan Beach, CAI cant tell you how bad of an experience it was working with this intl. department at Skechers, regular agents were pretty good people but from day 1 very awkward experience.Hired through n agency I received start date ,I show up management didn't know I was suppose to be there, Marisa the director, told me "well we didn't know you would be here today so we will accommodate you." They were not friendly, even though during the interview they claimed the work environment was a good one as they used " if you stay, the company will take care of you" as selling point , it should have been a red flag from the get go.They throw 3 ring binder and told me to read it , no training, just read it, then they throw me to agents who are clearly busy with work so management can avoid training, when and if I asked the supervisor (Nancy) about training I either got look of why are you asking with a condisending tone with hints of criticism and judgement. I get into almost a month and the supervisor is avoiding me ,only speaking with me to point out things I did wrong otherwise wouldn't speak to me or give me the time, Marisa the director was ok at 1st but one day became unhinged over an email and basically yelled at me to the point I called my the agency and asked if they considered hiring me permanently because from a day to day I was walking on eggshells, and already was considering other opportunities. it didn't matter if I was new, they wanted me know it all, stay quiet, and don't speak to them unless spoken too was the overall vibe I got from Nancy and Marisa.. I would even say good morning or provide any polite gesture and I got a look like I was weird when I was showing good manners or politeness . Other agents also confirmed this was how they treated people because they didn't know how to communicate properly, so if your own people acknowledge management has not worked well with other candidates before me and are already treating me poorly 2 months in, imagine 1 year, but funny enough I get a call on a Saturday from my agency telling me they cancelled my contract, and no one knew why, even though I was in office that Friday and management could have spoken with me but no , I wasn't worth speaking too. This was a clear example of how toxic the environment was and they couldn't get through training a new hire, there were 2 or 3 people from what I was told that also experienced this behavior as well, before you work in this department with any experience just know it doesn't apply, they used a outdated system and still print, where other company's are paperless have computerized training , and have better systems un place, they do not make an effort for hired candidates to be trained properly altogether. Out of them all, 1 manger was a respectful guy, and I won't mention his name out of respect but I hope he replaces the current director one day and restructures the training process for new candidates, and replaces the Crap supervisor with someone who has people skills.
Currently at the Stratford branch. The £94 skechers have damaged my feet. The Lakeside branch said their wide fitting is limited. I paid cash and I understand that I can get a refund cos of the physical damage. Not a proper fit. Beware. Adam the manager is saying they're is no one above him I can complain to. He is only a branch manager. He said there is no Head Office. This is strange. I can't back before and the girl did not say I could do anything about a refund. Cooked in an online complaint. No answer. Went to Lakeside branch and they advised me to go back to the Stratford branch. It was January and Adam is insisting in a receipt. Please. I have mobility problems and came in person, to no avail
Ordered some sandles on line updates from sketchers and ups said they would deliver on Thursday . Stayed inNothing arrived on Thursday or Friday. Finally got through to ups . The operator told me the update was ‘virtual’ and my shoes were still stuck in Belgium . Emailed Sketchers UK got an automated response about delays. Updates now frozen since last Wednesday ( today is Saturday) can’t speak to an actual person who can tell me what is going on . Still no sandles . I would never have ordered from Sketchers UK if I was made aware they were coming from Europe . Very poor customer response
This company doesn’t mention anywhere on the website that the shoes will come from outside the UK. You will randomly get an email from UPS saying that they are waiting for documentation at the border. Atrocious. I would have never bought the shoes if I knew that. And good luck in receiving a refund! It has been a month now. They keep sending automated emails and now I need to start the process to report it to the trading standards and go to the ombudsman. What a waste of time.
Bought some shoes from Sketchers. They sent a tracking number with a weeks estimated delivery. The never arrived and the tracking number was unless. Sent multiple emails. UPS said they never recieved the item it was still in Belgium. Fighting to get my money back. Avoid!
2 years ago I purchased some Sketcher road walker, water repellent shoes. I only wear them in winter so not much wear. The soles are fine but they are worn out on the toe cap. Material thin. They cost £100. Would never buy Sketchers shoes again & certainly never recommend Skatcher shoes.
Like previous reviews I’ve waited over 3 weeks for my order, the first one I didn’t receive any receipt or confirmation so naturally thought I’d not ordered properly only to find I’d now got 2 in the system!!!! Tracking kept showing stuck in Belgium despite giving me a delivery date they obviously couldn’t meet, zero response from customer services. They finally arrived together and I’ve had the task of returning them. I’d never use them again , appalling service.
Should be no stars! Ordered & paid for for on the 27th April & im still waiting for delivery . Keep watching the tracking on UPS & looks like they have it & holding on to it. First & last time I’ll buy from them, if I’d known they were comming from Belgium I’d never have ordered them. Poor service & should be stopped as there’s no clue they’re comming from a different country until after you’ve ordered &paid.
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