Review Time
Avoid this company, the staff are rude, aggressive and impatient. The Ski equipment was dreadful, boots were ancient and broken and the skis were in dreadful condition and unwaxed. Customer service non existent and can’t be bothered to help or assist. Never again!
Skiset shop unable to supply correctly fitting boots to fit 2 of our 3 people. After numerous swaps over 2 days we gave up and went to a different shop 100m away that had the same boots used the previous week in Les Arcs. Shop staff told us that a refund would have to be made by the office online. REFUND CONTINUALLY REFUSED BY SKISET.COM , saying we "cancelled" the hire, among other excuses. I don't fault the shop but the the company, and phantom staff member hiding on-line is a joke. AVOID.
Spoke fluent English, and was able to match my experience level to the equipment perfectly. No issue with settings or board all week. Recommended supplier as my normal rental company Intersport does not have a local shop. Ski hire Marcellin Rent, Via Louset 2, 10058 Sestrière.
Skiset in Flaine tried to over charge twice. Once when we arrived apparently I had not paid online for correct package for a child, and then at the end for items I had already paid for. I emailed in to let the company know, and no response. I was lucky as I argued the extra, if I had paid I doubt the head office would refund considering no email to my complaint. Plenty of hire shops- literally one next door to this company. Advise go else where.
This is the second year we are using skiset and we had confirmation that different locations still provide great service and unbeatable value for money. We recommend booking at least one month in advance to get the best deals. Both times the bookings were fully refundable. Highly recommended!!
Skiset do not offer discount. They put you in touch with rental shops, but if there are problems the shop refer you to skiset. Skiset then request all kinds of paperwork fromthe rental store which of course you will not have. they will not respond to you or contact the store themselves. Do not use, go direct at resort, they will not save you any money but add to complications.
I would urge anybody who is thinking about booking ski gear in advance online with Skiset not to do so. Aside from having some ski shops in resorts, they are an online portal which connects you to local ski shops. One of their main offers is that they pretend to give you a discount. Firstly they do not offer a discount - you can get the same price in store if you ask. They also take a significant cut from the independent stores and withhold payment from them for quite a while. Secondly by booking with them you take a far greater risk than booking in resort as you lose your standard consumer rights (ability to change / cancel booking) unless you can prove serious injury via an expensive medical certificate. In short, they impose onerous conditions on the consumer which independent ski stores, who allow you to pay at the end of the week, never do. So if you only choose or are able to ski for two days out of six, you will lose the money for the other four days. Thirdly there is often no relation between what you order and pay for online and what you get in the independent store. Fourth, the customer support is shocking. It is staffed out of Paris where the local idea of customer service is telling the customer to go take a hike (merci bien Thibault), so if you have a problem, it won't get resolved. Please, please, just contact the local ski shop in advance via email if you are going skiing, check the prices, book direct and don't let shark online companies like Skiset ruin the holiday experience for you.
We had a great holiday in Gressoney, northern Italy. However, the ski hire from Skiset (which used the Cisco Ski Hire ship in Weissmatten) was abysmal. Our group has hired skis for years, and this is our first bad experience. The skis were all pretty shabby, and on one pair the bindings malfunctioned as soon as the skier tried to put them on. He wasted a whole morning going back to the shop. On day three another pair malfunctioned, and again the skier wasted several hours going back to the shop. The Weissmatten branch was closed for much of the time, so we had to phone the main shop further up the valley and get someone to come down. I would never use Cisco Ski or SkiSet in Gressoney again. I put a complaint on the Skiset website and have received no response.
Not as described and then awful customer service.Booked my ski hire in advance and was very careful to fill out all the asked for details in terms height weight etc in advance. I’m a taller skier and wanted to make sure they had what I needed in the shop on arrival. I also paid for the top level of ski hire for me and my girlfriend.When I got the shop in saas fee, Switzerland it was evident they had subcontracted the hire to another company. After being promised that our skis would be waiting for us after filling out our details we walked in and it was evident this second company (CS) had absolutely no idea about our order until we arrived in through the door. The subcontractor hadn’t been told about the order at all. Consequently they had no skis in my height and had done absolutely nothing to prepare boots or skis in advanced, as promised. Que a long wait whilst they tried to source skis for me from another shop last minute. Also it was evident that the equipment provided bore absolutely no resemblance to the packaged offered and was literally just all they could find in the shop that fitted making me furious I’d bother to pay for the ‘platinum’ package. All in all a super unsatisfactory experience. People were able to walk into this shop with absolutely no prior booking and where in and out faster than us. When I tried to raise all this with ski set they haven’t replied to my emails and continue ignore me after weeks of chasing only compounding the issue. Will not be using them again. Terrible company.
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