slc.co.uk

1.3
1.3 Based on 281 reviews

Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education....

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Average Rating

1.3

/
5

281 Reviews

5 Star
6%
4 Star
1%
3 Star
0%
2 Star
2%
1 Star
90%

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Kaythorn16
Absolute joke

An absolute joke. Nigh on impossible to get through to them. When connection is finally established, the operatives are mostly unhelpful and/or thick. Our son has been given inconsistent information, and shifting decision-deadlines, for most of the summer, and now his course has begun. The delays have prevented him from securing his disability grants and it's just not good enough. A national disgrace.

1
Date of experience: Oct 02, 2023
Isidore Scott
Absolute joke

An absolute joke. Nigh on impossible to get through to them. When connection is finally established, the operatives are mostly unhelpful and/or thick. Our son has been given inconsistent information, and shifting decision-deadlines, for most of the summer, and now his course has begun. The delays have prevented him from securing his disability grants and it's just not good enough. A national disgrace.

1
Date of experience: Oct 02, 2023
Timothy Rogers
Communication very poor and waiting…

Communication very poor and waiting time 45 minutes never get back to you I sent documents to reply over 25 working days no response you have to call back all the time

1
Date of experience: Oct 01, 2023
MacBeine10
Rude, unhelpful, poorly trained staff

I've had the pleasure of more than 10 years dealing with this company now. As bad as its ever been, although now all the staff seem to have been on rudeness training. Dealt with flippantly and sarcastically on both my recent calls, blows my mind SLC is so reliably unhelpful.

1
Date of experience: Oct 01, 2023
Astrid T.
Totally antiquated company who need to…

Totally antiquated company who need to come into the 21st century. I attempted to amend my name as I married and they insist on a posted copy of my marriage certificate. I explained that I was a victim of identity theft and would not do this, they would not accept any other means. Come on SLC, up your game. You have an online account, allow people to upload documents and prevent fraud.

1
Date of experience: Sep 27, 2023
Mable
Totally antiquated company who need to…

Totally antiquated company who need to come into the 21st century. I attempted to amend my name as I married and they insist on a posted copy of my marriage certificate. I explained that I was a victim of identity theft and would not do this, they would not accept any other means. Come on SLC, up your game. You have an online account, allow people to upload documents and prevent fraud.

1
Date of experience: Sep 27, 2023
Ellen Carter
Impossible to contact them!

It is impossible to contact these people or get someone to help you! I am being charged for loan I did not use. I completed AAT level 3 with a student loan and 3 units of AAT level 4 and they are charging me for 6! I only completed budgeting, financial statement and decision and control with loan assistance. I did the other 3 units self study. I let SLC know at the time, wrote to them and have emailed 2 addresses. I am busy at work in the day and unable to call because the lines are so busy. SLC you are charging me for 2 units you shouldn’t be! CRN 67984887199 I notified Coventry university college I would not be returning on 10/2/17 (yes 2017!) and they managed to get their records right!

1
Date of experience: Sep 26, 2023
Adel M.
Impossible to contact them!

It is impossible to contact these people or get someone to help you! I am being charged for loan I did not use. I completed AAT level 3 with a student loan and 3 units of AAT level 4 and they are charging me for 6! I only completed budgeting, financial statement and decision and control with loan assistance. I did the other 3 units self study. I let SLC know at the time, wrote to them and have emailed 2 addresses. I am busy at work in the day and unable to call because the lines are so busy. SLC you are charging me for 2 units you shouldn’t be! CRN 67984887199 I notified Coventry university college I would not be returning on 10/2/17 (yes 2017!) and they managed to get their records right!

1
Date of experience: Sep 26, 2023
Merlin Taylor
This company makes me sick.

This company makes me sick.Wish I could give minus stars. Such a horrible experience. I dread talking to their useless staff who seem totally unable to help me even after waiting for a long time on hold. After following all their instructions I still am receiving scare mongering emails and letters. All I want to do is log in and pay but their password reset doesn't work so I have to make a telephone call every time.Over the last 7 years in contact with this company they have only gotten worse in my opinion. Disgusting high interest with no care for the people who took a loan from them to better themselves.

1
Date of experience: Sep 25, 2023
Petrina Brooks
This company makes me sick.

This company makes me sick.Wish I could give minus stars. Such a horrible experience. I dread talking to their useless staff who seem totally unable to help me even after waiting for a long time on hold. After following all their instructions I still am receiving scare mongering emails and letters. All I want to do is log in and pay but their password reset doesn't work so I have to make a telephone call every time.Over the last 7 years in contact with this company they have only gotten worse in my opinion. Disgusting high interest with no care for the people who took a loan from them to better themselves.

1
Date of experience: Sep 25, 2023

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Business Details

  • Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.

  • language https://www.slc.co.uk

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