Review Time
Although it took awhile for my pillows to arrive because of a misunderstanding, they were worth the wait.Love, love my new pillows.Previously, I had been a house guest at a friends and never slept better or had ever experienced a better pillow. I also appreciate the company's sense of humor.
Bought 6 pillows and wanted to return 2 of them. This company DOES NOT want you to return items. Most frustrating, difficult experience EVER. You must request a return label from the company in order to return pillows within 100 days. I was given the run around when I requested a return email--literally a back and forth exchange of 12 emails!. I also called and requested a return label and was finally issued one about a week later. I packed pillows and returned them exactly as instructed on the website but did not receive a refund. After 3 weeks I contacted the company again inquiring about my refund. They said they needed the tracking link to process my return. I sent them the tracking link and never heard back. I followed up AGAIN a week later and was told my refund was being processed. I received a refund a few days later. The only reason I received a refund was because on my persistence and consistent follow through. I will never order from this company again.
I filled out a survey for Costco for a FREE gift and I picked out Bamboo sheets from SLEEPGRAM. After a month, I was charged $10.77 for shipping and $161.65 for the sheets. I called customer service and they said in the fine print they were only free for 30 days and then I had to pay for them. What happened to the free gift? She said it was in the fine print. Shame on COSTCO and SLEEPGRAM. I never do surveys, but I know Costco is a reputable business. I never thought in my wildest dreams this would be a SCAM. Too bad!!
Would love to leave a review but have not received the product yet!!! One would think you would check to see if customer has gotten the product before asking for a review. I ordered it 10 days ago...looks like it's supposed to arrive tomorrow If there's a next time, I will order from Amazon where I am promised quicker delivery!When someone is in the market for new pillows it should not take this long to arrive....
It’s not the same pillow that we bought a couple of years ago. Much smaller and too fluffy. Not sure what was changed but not happy with it. It’s a lot smaller than previous purchase. It used to fit really tight in the pillowcase and the new one slips right in. I have neck issues and I just loved the first pillow o purchased. Very disappointed ☹️
I have tried every pillow under the sun. I've had two neck fusion surgery's and multiple others. The sleepgram pillow is hands down the most comfortable pillow and completely adjustable. Their all season blanket is also nice light weight and luxurious. Easily cleans too in the wash and stays nice.Love the cotton silver infused duvet cover as well I have turned my family and friends on to sleepgram via birthday presents and house warming gifts. They all love it as much as I do.
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Sleepgram is the best pillow tech advancement since feathers. Our pillows, comforters, and cases come with free delivery, free returns, and a 100-night trial.
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