Review Time
I wanted to ammend a previous one star review but was unable to find it. Inexpensive smartwatch 5 stars. Customer service terrible. I didn't get an email confirmation of my order despite confirmation on the website (always screenshot your confirmation people-without that information I'd have been stuffed) and the money leaving my account. I'd paid for next day delivery but the product was out of stock. The website didn't tell me this. After three days expecting it, I emailed and at midnight got an oddly worded reply suggesting I select a different watch in the same price bracket. I asked several supplementary questions which weren't addressed. Ultimately, nearly 2 weeks later we recieved a very reasonably priced fully functioning smart watch. As far as I can tell its the one I ordered but there's no branding on any of the paperwork. So my advice is yes use this company but order well in advance and if something goes wrong cancel the order and order something different. The customer service looks like AI and is inflexible.
I ordered on Wednesday evening, paid £9.99 for next day delivery, expecting delivery on Friday. It didn't arrive Friday or Saturday or, so far, on Monday. I've emailed customer service. The auto response says they'll get back to me in 72 hours so that'll be a week since I paid extra for fast delivery.Edit: i'm particularly upset because this was a birthdsy present for my husband. I couldnt afford to order it sooner. It seems the item I ordered wasn't in stock. Some 12 hours after the company responded to my trust pilot review I got an email saying they would offer another model in a similar price range. They did not say it was out of stock. I'm inferring this from the fact they didn't send the original choice straight out. I'll let you know how this goes.Further Edit: they sent an email offering to send a different watch out sooner, I asked for clarification on 4 occasions but recieved none. I gave 5 options of other watches that might fit the bill, i've not recieved any notification as to whoch they're sending. Furthermore the watch will, despite asking for it to be sent to our home in Nottingham, the billing address, rather than the address of the friends we were staying with for my husband's birthday. It us of course still going to Yorkshire. It feels like complaints/problems are handled by AI not humans.
I pay for the item the only thing I got was the thanks for the order I sent a message Sophieshe said sorry I will update you later and still no smart watchOrder Number: 67114it's was my birthday present it's been and gone and no watchnot happy
I ordered the s21 which is a lovely watch. Delivery on time. Fast dispatch.Now for the bad bit. The watch unfortunately does not hold it's charge and is way out on steps. Half of them don't even register. So I contacted sfl for a return and refund.After emailing telling them my problem I had a lengthy email from Sophie asking to do the usual things like to check it's charging properly and to try it in a different plug socket. She also asked if it had been exposed to water which I replied no it hasn't its a brand new watch and I've only just worn it to test it. She then went on to tell me to send a picture of the charging pins. I went one better and shown her a video of the steps it doesn't pick up at all. The reply to this was has it been near water? I have already stated it is brand new out the box and has not been in contact with any water what's so ever. I think Sophie is trying to say it's no longer under warranty if it's been near water from what I've read in previous reviews but my watch hasn't even had more then 1 hour on my wrist!! Let alone come in contact with water!!So after several emails I still haven't got a return address or am acceptance to refund me. I have spoken to my bank to get the money back and I will be proceeding with this if the matter isn't resolved!Sort it sfl and stop insulting peoples intelligence and honesty.Update. Offered to give me a refund. Returned the watch but not heard anything since? My delivery is showing that you have revived the item any update?Update. I did get my money back. Had Sophie not spoken to me like a complete child the first time round the experience wouldnt of been half as bad.Sophie please concentrate on your customer service skills as when people part with money they don't expect to be asked such ridiculous questions about a faulty item.Learn not think everyone is out to rob you and we are all screwing you over. If you get over that then you might start getting some better reviews.I have changed my star rating from 1 to 2 as I didn't expect to get a refund.It would of been better had I not of had the rubbish to begin with.
Let's be fair to this firm: the watches are great - UNTIL there's a problem. My watch - ordered 19 June 2023, had been on charge but would not switch on afterwards. I tried to turn it on many times, to no avail. This was 23 October 2023, four months after delivery. In an email of the same date, I explained the situation and asked "What do I do to get another watch, please?". The day after, Sophie replies, asking me to check five very obvious things, which I'd checked anyway, and then asked, "If none of the above works", can you please provide a detailed photo of the metal contacts on the charger?".I responded 25 October, saying the watch is no use to me unless it works, that it doesn't fulfil the requirements of the Trade Descriptions Act (1968), (in two main areas, merchantable quality and not fit for purpose), only to be stalled again several times, the final time telling me that I need to return the watch for inspection and that this could take over 2 months.Now, I'm sure we all know there'd be no serviceable parts in the watch and that it's probably cost the reseller no more than £10, and I think I'm being very generous at that, and it really boils down to the reseller, SMARTWATCH FOR LESS, acting more like a street corner spiv - and I may be insulting spivs - than a reputable set up.I've not told Smartwatch for Less that I'm 73, chronically disabled, rarely leaving my home, since I figured they'd be thinking I was spinning a yarn. But it's true! I am those things and more! I take just over eight thousand doses of medication per annum to keep me stable, not improving, just where I am now.Anyway, my review of Smartwatch for Less? Avoid them.And, Smartwatch for Less, I may be physically disabled but my mind is as sharp as a pin so I shall take this further. Why don't you just replace the watch and I'll send you the old one back so that you can throw it away, instead of it going in my bin. We both know that sending the watch away for inspection is a figment of your imagination, that it's just another delaying tactic you use to frustrate your dissatisfied customers, in the hope they'll say it's just a load of rubbish, it only cost a tenner, throw it in the bin.But my watch cost almost £50 so I'm hardly likely to do that. I want you to honour the 12 months warranty, which you clearly display on the sales spiel.Do the honourable thing and start treating your clients better than you do now.Starting with me.
Very disappointed with this watch. BP and Heart Rate monitoring stopped working after 7 months, company says only guaranteed for 6 months!! Battery no longer holds charge for more than 48 hours, now unable to connect to mobile to change time. Would not recommend.
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